Patrick Bourke
Bahrs Scrub
Summary
Accomplished operations leader with a proven track record of success spanning 30 years in transport, logistics, production, and sales. Expertise in overseeing large-scale transport networks, ensuring regulatory compliance, and driving team performance. Strategic mindset with a talent for fostering relationships with key stakeholders. Proficient in crisis management, team supervision, and process enhancement to elevate operational efficiency and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Clarks Logan City Bus Service
05.2023 - Current
- Oversee daily network operations for a fleet of 140+ buses, ensuring seamless service delivery.
- Coordinate responses to network incidents, accidents, and emergencies in collaboration with emergency services. Supervised bus network fleet over two-way radio.
- Manage rostering to guarantee optimal route coverage and compliance with KPIs.
- Utilise TIMS bus transportation management system to log and monitor shift, network, and vehicle movements.
Despatch Controller
Surfside Buslines
12.2021 - 05.2023
- Supervised the operational network of 130 buses via two-way radio, ensuring adherence to service protocols.
- Managed staff scheduling and shift allocation to maintain operational efficiency.
- Coordinated with workshop technical teams to troubleshoot vehicle faults and ensure compliance with safety standards.
Duty Manager Operations Control Centre
KD Gold Coast
05.2013 - 06.2021
- Led all aspects of light rail operations, managing vehicle and staff allocations to meet stringent service KPIs.
- Provided training, guidance, and supervision to enhance team performance.
- Developed and implemented operational policies to improve efficiency and service quality.
Despatch Controller
Surfside Buslines
08.2011 - 05.2013
- Managed bus network operations, ensuring reliable service delivery and compliance with regulatory requirements.
- Directed staffing allocations and scheduling to align with service demands.
- TAG Monthly Award winner 2013 outstanding Customer Service.
Production Operations Manager
Blundstone Footwear Australia
07.2008 - 07.2009
- Led manufacturing and production operations, optimising workflows and ensuring adherence to quality standards.
- Responsible for TQM of 200K pairs high quality footwear products.
Country Operations Manager
Prime Asia Leather Corporation
08.2001 - 01.2008
- Oversaw all operational functions, including supply chain management, production planning, and workforce supervision, marketing and sales leadership.
Education
Master of Business Administration (MBA) -
Griffith University
Gold Coast, QLD01.2024
Skills
- Logistics operations management
- Operational control management
- Network coordination
- Regulatory compliance oversight
- Crisis management
- Team leadership
- Customer engagement strategies
- Administration of MRP systems
- Performance monitoring
- Operational efficiency improvement
- Proficient in TIMS bus management system
- Proficient in Microsoft Office
- CRM system management
- Operations management
- Task delegation
- Staff supervision
Accomplishments
- Extensive experience in large-scale transport operations, ensuring safety, efficiency, and regulatory compliance.
- Proven ability to lead and develop high-performing teams in dynamic, fast-paced environments.
- Expertise in incident and crisis management, ensuring swift and effective resolution.
- Strong stakeholder engagement skills, building lasting relationships with customers, staff, and regulatory bodies.
Timeline
Operations Supervisor
Clarks Logan City Bus Service
05.2023 - Current
Despatch Controller
Surfside Buslines
12.2021 - 05.2023
Duty Manager Operations Control Centre
KD Gold Coast
05.2013 - 06.2021
Despatch Controller
Surfside Buslines
08.2011 - 05.2013
Production Operations Manager
Blundstone Footwear Australia
07.2008 - 07.2009
Country Operations Manager
Prime Asia Leather Corporation
08.2001 - 01.2008
Master of Business Administration (MBA) -
Griffith University
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