Summary
Overview
Work History
Education
Skills
Websites
Timeline
Quotes
Personal Information
Hobbies and Interests
Quotes
Personal Information
Hobbies and Interests
Generic
Patrick Britton

Patrick Britton

Auckland,New Zealand

Summary

Over 40 years Big Box Retail Experience

Industry Recognised Awards

Proven Track record in Leadership, Operations, Training & Development, People, Audit & Risk Management, Fraud Detection & Prevention.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience

Work History

Chief Customer Experience Officer/Chief Operating Officer

Riviera Hardware Holdings Limited (Mitre 10 New Zealand)
01.2019 - 03.2024
  • In 2019 I was successful in joining the largest member of the Mitre 10 Cooperative, initially as Group General Manager, redefined as Chief Customer Experience Officer in 2022 as the business expanded and more recently Chief Operating Officer.
  • Reporting directly to the Managing Director, this role encompassed all aspects of the business operations, Mitre 10 stores, Columbus Coffee cafes, distribution centre and group national and international buying.
  • During my tenure I steered the company through Covid lock downs and disruptions to business, implemented Electronic Shelf Labels, revamped an existing store, and opened two new stores, including the next development of Mitre 10 MEGA’s new flagship store in Silverdale.
  • The group has seen continuous growth through driving KPI across sales, service, people, and inventory.

Chief Operating Officer & Auckland Marketing Manager

Grove Hardware Limited (Mitre 10 New Zealand)
01.2013 - 01.2019
  • Reporting directly to the Managing Director, I lead a team of managers across 3 store formats, focused on delivering sales growth across retail and trade.
  • Responsible for ensuring the company’s and Mitre 10’s national key deliverables and KPI’s are achieved.
  • Represent the Auckland/Northland Region at a Senior Level
  • Manage and facilitate the memberships’ budgets and marketing strategic planning.
  • Support and advise key senior head office personnel: Marketing, Buying, Merchandise, IT, HR, and Operations.

General Manager

Grove Hardware Limited (Mitre 10 New Zealand)
01.2006 - 01.2013
  • Lead a team of management, leaders and members that have a passion and desire to deliver the company’s vision purpose and values, operational standards, and service culture.
  • Execute and deliver retail excellence.
  • Support, advise and empower a management team across each key area of the business.
  • Grow the company’s profitability through ongoing management and control of the profit and loss accounts
  • Act for and make decisions on behalf of the Member Principal with all aspects of the store operation.
  • Support the Business Development Manager with the implementation of Operation Guidelines, Initiatives and Compliance.
  • Represent the Auckland members at Support Centre Mega Council meetings complete with key strategic decisions, across merchandising, marketing, and advertising, information technology, human resources, and store operations.

National Fraud Investigations Manager

B&Q plc
01.2002 - 01.2006
  • Manage and coordinate all internal/external theft & fraud across 120 cross format stores.
  • Conduct all complex and high-status investigations/interviews, ensuring compliance with PACE, Data Protection Act, Civil Rights Act and RIPA (Regulation of Investigations Powers Act).
  • Identify cases of fraud through IntelliQ data mining system.
  • Advise, train and support stores with the identification and prevention of fraud related issues.
  • Produce graphs, charts, and presentations on theft/fraud statistics for B&Q and Kingfisher.
  • Liaise with the police and courts to ensure cases of internal/external fraud result in criminal charges.
  • Install and coordinate covert operations.
  • Investigate to a satisfactory outcome all “whistle-blower” cases.

Store Manager

B&Q plc
01.1999 - 01.2002
  • Deliver the business strategy in terms of sales, service, people, stock loss and audit compliance.
  • Deliver the company’s KPI.
  • Drive engagement through detailed strategic action plans with clear follow up.
  • Empower the management team and staff to deliver store and business strategy based on what is right for the customer.
  • Effectively plan for the medium- and long-term strategy for the store and its people.
  • Identify talent within the management and staff team to support the future development of the business expansion.

Internal Auditor

B&Q plc
01.1995 - 01.2000
  • Conduct annual and themed audits detailing standards of store compliance.
  • Advise stores of non-compliance issues with recommendations for improvement.
  • Advise senior management of shortfalls within operation processes with recommendations to overcome.
  • Represent audit on working parties and project forums across the business ensuring risk minimised and controls adequate.
  • Audit competitor acquisitions.

Senior Stock Management Training Coordinator

B&Q plc
01.1993 - 01.1995
  • Successfully managed a team of 12 trainers responsible for the training and implementation of automated stock replenishment.
  • Train, advise and support senior management.
  • Liaise between stores, supply chain and merchandising to identify issues and produce solutions.
  • Present the board of directors with quarterly progress updates of the implementation program.
  • Develop a credible automated stock holding/replenishment within the B&Q Warehouse (large format stores).
  • Overall objective to train, advise and manage the introduction of automated replenishment in the following areas:
  • Stock Management and On Shelf Availability
  • Stock Movements
  • Stock Receiving
  • Administration
  • Front End
  • Management

Operations/Service Manager

B&Q plc
01.1989 - 01.1993
  • Full accountability for the Front End, Administration and Cash Office processes and people.
  • Implementation of company and specific training needs for all staff.
  • Manage store P&L accounts, particularly staff costs and recruitment.
  • Drive a service culture throughout the store via regular team briefs, training, and empowerment.
  • Control, plan and prepare to ensure annual stock counts are accurate and delivered within budget.
  • Implement new and existing policies and procedures.
  • Lead a successful team with a clear drive for delivering Sales, Service and Stock loss control.
  • Deputise as Store Manager.

Education

Short Course in Finance - Finance

Auckland University
Auckland

Strategic Planning and Marketing in Retail Executive Education Program -

Swinburne University

Certificate in Advanced Investigative Practise -

Bond Solon, London
12.2006

Institute of Internal Auditors (IIA-UK)
12.1998

Diploma in Business Management -

Manchester Metropolitan University
Manchester, UK
06.1995

No Degree - General Certificate of Secondary Education

Saint Augustine’s of Canterbury
O Level/GCSE In 8 Subjects
06.1983

Skills

  • Microsoft Office
  • Microsoft Word
  • Excel
  • PowerPoint
  • Power BI
  • SharePoint
  • Tableau
  • Organisational Skills
  • Cultural Awareness
  • Networking
  • Self-Directed
  • Time Management
  • Decision-Making
  • Data Management

Timeline

Chief Customer Experience Officer/Chief Operating Officer

Riviera Hardware Holdings Limited (Mitre 10 New Zealand)
01.2019 - 03.2024

Chief Operating Officer & Auckland Marketing Manager

Grove Hardware Limited (Mitre 10 New Zealand)
01.2013 - 01.2019

General Manager

Grove Hardware Limited (Mitre 10 New Zealand)
01.2006 - 01.2013

National Fraud Investigations Manager

B&Q plc
01.2002 - 01.2006

Store Manager

B&Q plc
01.1999 - 01.2002

Internal Auditor

B&Q plc
01.1995 - 01.2000

Senior Stock Management Training Coordinator

B&Q plc
01.1993 - 01.1995

Operations/Service Manager

B&Q plc
01.1989 - 01.1993

Short Course in Finance - Finance

Auckland University

Strategic Planning and Marketing in Retail Executive Education Program -

Swinburne University

Certificate in Advanced Investigative Practise -

Bond Solon, London

Institute of Internal Auditors (IIA-UK)

Diploma in Business Management -

Manchester Metropolitan University

No Degree - General Certificate of Secondary Education

Saint Augustine’s of Canterbury

Quotes

  • "In a world of yes men, Patrick challenges my thinking. He communicates clearly, regularly and with logic. I have the confidence in Patrick to travel with me around the globe to look at opportunities to gain further experience and opportunities for our business, team and himself, whether it be trade shows, store visits or factory inspections. Patrick has been instrumental in developing ranges or introducing high volume and high margin product via our import business that has given Riviera first to market opportunities and increased our profitability" - Cam Caithness, Managing Director Riviera Hardware Holdings
  • "Patrick is motivated by success and has a deep burning desire to be always on top of his game. He wants to strive for perfection and takes pride in his team and own continuous development. He is transparent in all his business actions. He keeps learning and developing the world’s best practices in all aspects of his leadership. He is financially literate and understands the importance of what actions and decisions will have on the business. On a personal note, I enjoy working with Patrick and cherish the mutual respect we have for each other" - David Grove, Managing Director Grove Hardware Limited

Personal Information

  • Date of Birth: 06/23/67
  • Nationality: English
  • Citizenship UK, New Zealand

Hobbies and Interests

  • Registered mentor with Business Mentor New Zealand Limited
  • Supporting daughter's activities
  • DIY projects
  • Travel and camping

Quotes

  • "In a world of yes men, Patrick challenges my thinking. He communicates clearly, regularly and with logic. I have the confidence in Patrick to travel with me around the globe to look at opportunities to gain further experiences, industry insights and growth advantages for our business, team and himself, whether it be trade shows, store visits or factory inspections. Patrick has been instrumental in developing ranges or introducing high volume and high margin product via our import business that has given Riviera first to market opportunities and increased our profitability" - Cam Caithness, Managing Director Riviera Hardware Holdings
  • "Patrick is motivated by success and has a deep burning desire to be always on top of his game. He wants to strive for perfection and takes pride in his team and own continuous development. He is transparent in all his business actions. He keeps learning and developing the world’s best practices in all aspects of his leadership. He is financially literate and understands the importance of what actions and decisions will have on the business. On a personal note, I enjoy working with Patrick and cherish the mutual respect we have for each other" - David Grove, Managing Director Grove Hardware Limited

Personal Information

  • Date of Birth: 06/23/67
  • Nationality: English
  • Citizenship UK, New Zealand

Hobbies and Interests

  • Registered mentor with Business Mentor New Zealand Limited, helping small businesses
  • Family
  • DIY enthusiast
  • Travel
  • Hiking and camping
  • Reading
  • Cooking
  • Sports
Patrick Britton