Summary
Overview
Work History
Skills
Timeline
Generic

Patrick Chappell

Marraki,NT

Summary

Highly organized and detail-oriented. Successfully manages projects, plans all aspects of specialised tour experiences as the sole delivery operator. Experienced in budget management. Extensive ability to engage with a broad range of clients from general tourist population to specialised documentary teams and members of the scientific community.

Overview

27
27
years of professional experience

Work History

Sole Director

Far North Expeditions NT
01.2012 - 05.2022
  • Oversaw operations.
  • Managed daily operations to foster increased productivity.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Monitored expenditures to mitigate risk of overages.
  • Master of vessel
  • Provided specialised knowledge regarding flora and fauna of the Top End in guided tour groups of varying size, documentary teams, scientists & film crews
  • Maintained vessel, dock and surrounding grounds to meet industry standards

Expedition Guide Wallaroo Tours

Wallaroo Tours
01.2010 - 12.2012
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Provided specialised knowledge about the Wallaroo a species of macropod and it's habitat
  • Built personal relationships with guests to promote positive experiences.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

Special Driver Barrack Obama Motorcade

Australian Government Department Defence
11.2011 - 11.2011
  • Participated as a driver in a 30 vehicle convoy to protect and transport the then President of the United States Barrack Obama & staff when visiting Darwin, NT.
  • Completion of specialised driver training

Marine Services Specialist

Private Contractor To Department Of Defence
01.2005 - 12.2010
  • Performed safe navigation of vessels through Northern Waters of Australia
  • Trained and develop skills of Navy Patrol Boat crews both minor and major crews in:
  • Boarding training of marine vessel
  • Marine vessel maneuvering training
  • Maine vessel control training

Expedition Guide

Kakadu 4WD Safari
01.2000 - 12.2005
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • 3 day guided groups on scheduled tours.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Checked tour vehicles for cleanliness, safety and functionality.

Manager Annabaroo Billabong Lodge

Annabaroo Billabong Lodge
01.1995 - 12.2000
  • Greet and assist guests by gathering information pertaining to reservations or requests.
  • Housekeeping
  • Food and beverage service
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Property management and maintenance including fire breaks
  • Stock management across 15,000 acres
  • Checks for poaching of native fauna
  • Crocodile management & surveys for scientific research including observations of crocodile movement across the river systems, identification of alpha males to ensure swimming holes can be accessed safely

Skills

  • Expert knowledge in biodiversity of Top End flora and fauna including expertise in Salt Water Crocodile species
  • Business Management
  • Customer Relationship Management
  • Extensive skill in vehicle and engine maintenance
  • Excels in general knowledge
  • Excellent communication & people skills

Timeline

Sole Director

Far North Expeditions NT
01.2012 - 05.2022

Special Driver Barrack Obama Motorcade

Australian Government Department Defence
11.2011 - 11.2011

Expedition Guide Wallaroo Tours

Wallaroo Tours
01.2010 - 12.2012

Marine Services Specialist

Private Contractor To Department Of Defence
01.2005 - 12.2010

Expedition Guide

Kakadu 4WD Safari
01.2000 - 12.2005

Manager Annabaroo Billabong Lodge

Annabaroo Billabong Lodge
01.1995 - 12.2000
Patrick Chappell