Patrick Clementson
Parkside,Australia
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer [Number] years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
29
29
years of professional experience
Work History
Product Manager – Africa & Middle East
Abercrombie & Kent Australia
Melbourne, Victoria
09.2018 - Current
Private Client Manager
Abercrombie & Kent Australia
01.2016 - 08.2018
- Construction of complex FIT itineraries to Africa and Middle East
- Dealing with both travel agents & direct clients
- Training with travel agent partners which included speaking at their events.
Reservations Manager
Abercrombie & Kent Australia
05.2011 - 01.2016
- Construction of complex FIT itineraries to Africa and Middle East
- Dealing with both travel agents & direct clients
- Managing a team of up to 10 consultants.
Travel Specialist
Abercrombie & Kent Australia
01.2010 - 05.2011
- Construction of complex FIT itineraries to Africa and Middle East
- Dealing with both travel agents & direct clients.
Senior Travel Consultant
African Wildlife Safaris & Natural Focus Safaris
05.2009 - 01.2010
- Construction of complex FIT itineraries to Africa and Canada/Alaska
- Dealing with both travel agents & direct clients
- Issuance of Airline Tickets including published and wholesale airfares
- Training of new team members on AWS system
- PowerPoint presentations on African destinations
- Headed new division called “Connoisseur Journeys” aimed at attracting clients looking for private small group itineraries.
Reservations Team Leader
Tempo Holidays
10.2008 - 01.2009
- Supervision of the Reservations Department overseeing 7 consultants
- Distribution and monitoring of workload
- Encourage up selling, value adding
- Monitoring of call queue as required
- Coordination of Lunch Rosters, late shift and Saturday Rosters
- Lead by example by taking calls
- Annual Leave approvals and monitoring of staff levels throughout the year
- Performance Management and review of my team
- Recruitment of New staff members
- Resolution of staff issues, customer service complaints
- Coordinate staff training and mentoring
- Fostering a TEAM environment and encouraging involvement of all team members to achieve team objectives.
Reservations Supervisor
African Wildlife Safaris & Natural Focus Safaris
02.2007 - 10.2008
- Supervision of the Reservations Department overseeing 12 consultants/sales support staff
- Training of new consultants on in-house reservations system
- Assistance in preparing and implementation of staff appraisals
- Product Training Seminars for new & existing consultants
- Development of a Training Manual for new and existing employees
- Problem Solving/Issue Resolution
- Ticketing Supervision & Training
- Presentations at Travel Industry Functions, Agents & Direct clients
- Construction of small group itineraries
- Conducting Staff Meetings
- Negotiating Rates with overseas operators
- Liaise with State Sales & Marketing Representatives.
Senior Consultant
African Wildlife Safaris & Natural Focus Safaris
12.2001 - 02.2007
- Construction of complex FIT itineraries to Africa and Canada & Alaska
- Dealing with both travel agents & direct clients
- Issuance of Airline Tickets including published and wholesale airfares
- Training of new consultants
- Presentations for Travel Agents/direct clients
- Handling Group Bookings.
Junior Consultant
African Wildlife Safaris
06.1997 - 12.2001
- In charge of Mauritius Department
- FIT Quotations
- Loading Quotations onto the Reservations System
- Preparation of Confirmation Accounts
- Preparation of Travel Documentation for clients.
Clerical Support Staff
African Wildlife Safaris
02.1996 - 06.1997
- Mail (Franking, Sorting, Distribution)
- General Clerical Duties including distribution of daily faxes, emails to consultants
- Loading Quotations onto the Reservations System
- Preparation of Confirmation Accounts
- Preparation of Travel Documentation for clients
- Banking of daily transactions.
Receptionist/Admin officer
Travelworld Travel Services
06.1995 - 12.1995
- General Clerical Duties
- Mail (sorting, distribution, franking, invoicing)
- Liaising with travel wholesalers, airlines, travel bureaus regarding client enquiries
- Liaising with clients
- Developed Customer fax stream
- Delivering tickets to clients.
Education
High School Diploma -
Bayswater Secondary College
Melbourne12-1992
Skills
- Product Roadmaps
- Teamwork and Collaboration
- Competitive Analysis
- Remote Work
- Business Development
Tour Escorting Experience
- A&K Tribes & Traditions of A&K Ethiopia Hosted Journey (2016)
- Remote Rivers of Zambia Tour (2008) – Designed, customised & escorted a 2 week itinerary for 10 clients
- Grizzly, Polar Bears & Orcas (2006) – Escorted 14 clients on a 2-week trip to visit the Grizzly Bears in BC and Polar Bears of Manitoba
- Familiarisation Tour of South Africa (2000) – Escorted 6 top travel agents for 1 week to visit Cape Town, Kruger NP & Sun City
Personal Information
- Place of Birth: Melbourne, Victoria
- Date of Birth: 08/09/74
- Nationality: Australian
References
Available upon request
Timeline
Product Manager – Africa & Middle East
Abercrombie & Kent Australia
09.2018 - Current
Private Client Manager
Abercrombie & Kent Australia
01.2016 - 08.2018
Reservations Manager
Abercrombie & Kent Australia
05.2011 - 01.2016
Travel Specialist
Abercrombie & Kent Australia
01.2010 - 05.2011
Senior Travel Consultant
African Wildlife Safaris & Natural Focus Safaris
05.2009 - 01.2010
Reservations Team Leader
Tempo Holidays
10.2008 - 01.2009
Reservations Supervisor
African Wildlife Safaris & Natural Focus Safaris
02.2007 - 10.2008
Senior Consultant
African Wildlife Safaris & Natural Focus Safaris
12.2001 - 02.2007
Junior Consultant
African Wildlife Safaris
06.1997 - 12.2001
Clerical Support Staff
African Wildlife Safaris
02.1996 - 06.1997
Receptionist/Admin officer
Travelworld Travel Services
06.1995 - 12.1995
High School Diploma -
Bayswater Secondary College
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