Patrick De La Hoyde
Summary
Hard working employee with a great attention for detail ready to pursue a new opportunity. With fast learning and communicative skills, I will be able to quickly contribute to the business success. Highly dependable and dedicated to give the best customer experience every single time.
Overview
7
7
years of professional experience
Work History
Head of Deliveries
Nodo
07.2021 - Current
- Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
- Analyzed performance data to identify areas for improvement in the delivery process, leading to increased efficiency.
- Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
- Recruited hired, and trained new drivers.
- Delivered packages to customer doorsteps and business offices.
- Cleaned and maintained bakery and office.
Store Manager
Black Sheep Bottleshop
11.2021 - 02.2022
- Improved customer satisfaction by gaining more product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assessed local market trends to make informed decisions regarding which products are highest in demand
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
Relief Manager/Duty Manager
BWS & Dan Murphy's
11.2016 - 11.2021
- Enhanced customer satisfaction by addressing concerns and resolving issues promptly.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Collaborated with store management to create effective promotional campaigns, driving sales growth.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Consistently met or exceeded sales targets through effective merchandising strategies and customer engagement efforts.
- Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
- Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
Education
Year 12 Graduate
Mt Maria College Petrie
2015
Skills
- Attention to Detail
- Hard working
- Fast learner
- Innovative
- Resilient
- Relationship building
- Problem solving
- Excellent Communication
Timeline
Store Manager
Black Sheep Bottleshop
11.2021 - 02.2022
Head of Deliveries
Nodo
07.2021 - Current
Relief Manager/Duty Manager
BWS & Dan Murphy's
11.2016 - 11.2021
Year 12 Graduate
Mt Maria College Petrie
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