Data science and analysis
Patrick Del Rosario
West Hoxton,NSW
Summary
Team-minded Night Manager with 8 years of hands-on experience in hospitality industry. Successfully leads teams of 10 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in system software. Strengths include adaptability to both work and environment, good time management and strong communication skills.
Overview
2
2
Languages
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Night Shift Manager
Stamford Plaza Hotel
Mascot , NSW
2007.01 - 2008.03
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Exercised composure under pressure and in escalated customer service scenarios.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Prepared materials for following shift.
- Walked around facility frequently to check activities.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Provided first-rate service to all customers regardless of time or concern.
- Cooperated with co workers to improve customer experience and manage storefront.
Field Team Supervisor
Sodexho Australia
Sydney Olympic Park , NSW
2003.01 - 2007.02
- Reworked positions and workflow based on individual abilities and production targets.
- Evaluated incoming materials for quality and amounts ordered.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Supported customer support, retail and hospitality field crews to maximize quality and work efficiency.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Developed work schedules for all team members to maximize shift coverage.
- Initiated onsite safety program and properly trained all team members, decreasing injuries by 100%.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Established clear priorities and production quality standards.
Team Leader
Crowne Plaza Hotel Coogee Beach
Coogee Beach , NSW
2006.01 - 2007.01
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Initiated timely response to emails, voicemails and written correspondence.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Participated in cross-functional team-building activities.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 10 members while providing exceptional customer service.
- Optimized customer support by establishing collaborative service environment.
Assistant Nurse
Yagoona Nursing Home
Yagoona , NSW
2004.11 - 2006.01
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Cared for average of 8 patients per hour in aged care facility, delivering high-quality, efficient support to meet all needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Participated in daily activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve palliative care.
- Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided direct personal patient observation, care and assistance to 8 patients per shift in aged care medical facility.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to registered nurse.
Education
Bachelors Degree - Psychology
University of Western Sydney
Bankstown, NSW 2012.03 - 2015.03
Bachelors Degree - Nursing
University of Western Sydney
Campbelltown, NSW 2007.03 - 2010.03
Skills
People management
undefinedSoftware
Accounting and enterprise systems
Languages
English
Tagalog
Timeline
Bachelors Degree - Psychology
University of Western Sydney
2012.03 - 2015.03
Bachelors Degree - Nursing
University of Western Sydney
2007.03 - 2010.03
Night Shift Manager
Stamford Plaza Hotel
2007.01 - 2008.03
Team Leader
Crowne Plaza Hotel Coogee Beach
2006.01 - 2007.01
Assistant Nurse
Yagoona Nursing Home
2004.11 - 2006.01
Field Team Supervisor
Sodexho Australia
2003.01 - 2007.02