Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Patrick Del Rosario

West Hoxton,NSW

Summary

Team-minded Night Manager with 8 years of hands-on experience in hospitality industry. Successfully leads teams of 10 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in system software. Strengths include adaptability to both work and environment, good time management and strong communication skills.

Overview

2
2
Languages
6
6
years of post-secondary education
7
7
years of professional experience

Work History

Night Shift Manager

Stamford Plaza Hotel
Mascot, NSW
01.2007 - 03.2008
  • Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Delegated tasks and oversaw performance to accomplish all required objectives.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Prepared materials for following shift.
  • Walked around facility frequently to check activities.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Provided first-rate service to all customers regardless of time or concern.
  • Cooperated with co workers to improve customer experience and manage storefront.

Field Team Supervisor

Sodexho Australia
Sydney Olympic Park, NSW
01.2003 - 02.2007
  • Reworked positions and workflow based on individual abilities and production targets.
  • Evaluated incoming materials for quality and amounts ordered.
  • Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Supported customer support, retail and hospitality field crews to maximize quality and work efficiency.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Developed work schedules for all team members to maximize shift coverage.
  • Initiated onsite safety program and properly trained all team members, decreasing injuries by 100%.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Established clear priorities and production quality standards.

Team Leader

Crowne Plaza Hotel Coogee Beach
Coogee Beach, NSW
01.2006 - 01.2007
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Participated in cross-functional team-building activities.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led team of 10 members while providing exceptional customer service.
  • Optimized customer support by establishing collaborative service environment.

Assistant Nurse

Yagoona Nursing Home
Yagoona, NSW
11.2004 - 01.2006
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
  • Cared for average of 8 patients per hour in aged care facility, delivering high-quality, efficient support to meet all needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in daily activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve palliative care.
  • Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided direct personal patient observation, care and assistance to 8 patients per shift in aged care medical facility.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to registered nurse.

Education

Bachelors Degree - Psychology

University of Western Sydney
Bankstown, NSW
03.2012 - 03.2015

Bachelors Degree - Nursing

University of Western Sydney
Campbelltown, NSW
03.2007 - 03.2010

Skills

People management

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Software

Data science and analysis

Accounting and enterprise systems

Timeline

Bachelors Degree - Psychology

University of Western Sydney
03.2012 - 03.2015

Bachelors Degree - Nursing

University of Western Sydney
03.2007 - 03.2010

Night Shift Manager

Stamford Plaza Hotel
01.2007 - 03.2008

Team Leader

Crowne Plaza Hotel Coogee Beach
01.2006 - 01.2007

Assistant Nurse

Yagoona Nursing Home
11.2004 - 01.2006

Field Team Supervisor

Sodexho Australia
01.2003 - 02.2007

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Patrick Del Rosario