Patrick Dinneen
Fyshwick,ACT
Overview
12
12
years of professional experience
Work History
Manager
Southside Village
02.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Yr 11 -
1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Marketing
- Negotiation
- Product Management
- Budget Control
- Business Development
- Business Planning
- Key Performance Indicators
- Financial Management
- Expectation setting
- Expense Tracking
- Contract Management
- Brand Management
- Lead Generation
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- MS Office
- Relationship Building
- Good Judgment
- Process Improvement
- Active Listening
- Interpersonal Relations
- Employee Development
- Schedule Management
- Project Planning
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Administration and Reporting
- Self Motivation
- Shift Scheduling
- Reliability
- Adaptability
- Performance reviewing
- Idea Development and Brainstorming
- Team building
- Analytical Thinking
- Problem-solving abilities
- Onboarding and Orientation
- Budget Management
- Analytical Skills
- Business Analysis and Reporting
- Emergency Response
- Human Resources Management
- Professionalism
- Preventive Maintenance
- Team Collaboration
- Written Communication
- Interpersonal Communication
- Budget Administration
- Interpersonal Skills
Timeline
Manager - Southside Village
02.2012 - Current
Xavier Catholic High School - Yr 11,