Patrick Dobson
Warrnambool
Summary
Experienced professional with a strong educational background and diverse work history. Valued by employers for reliability, punctuality, and respect. Demonstrates a strong work ethic, patience, diligence, empathy, compassion, enthusiasm, and a drive for success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dan Murphys - Part Of The Woolworths Group
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organisational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Customer Service
Flying horse bar and brewery bottle shop
01.2022 - 08.2024
- Provided a high standard of customer service for clients, ensuring a fast pace through the drive-through.
- Met customer service goals and exceeded customer expectations.
- Assisting the barrister of a morning.
- Providing product knowledge of our merchandise to assist our clients with their purchase.
- Opening and closing of the bottle shop - Balancing of the transactions for the day.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Football Umpire
Warrnambool & District Umpire Association
07.2020 - 01.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Communicated with fans, coaches, players and other umpires.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Promoted good sportsmanship among players.
- Followed game activity with keen eye to make judgments and calls correctly.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Bachelor of Science - Biomedical Sciences
Federation University Australia
Ballarat, VIC06-2025
Diploma in Biomedical Science - Health Sciences
Australian Catholic University
Melbourne, VIC11.2022
Certificate III in Allied Health Assistant -
Australian Catholic University
Melbourne09-2021
Certificate III in Sport And Recreation -
VET Institute
Warrnambool12-2020
Skills
- Collaboration with clients and colleagues
- Dedicated work ethic
- Independent work
- Senior exercise program development
- Health and fitness support
- Provide consistent high-quality service
- Efficient task management
- Effective time management
- Collaborative team player
- Proficient in following directives
- Quality assurance compliance
- Professional respect
- Health and safety management
- Adaptable to change
- Data analysis
- Proficient in conveying information effectively
- Effective communication skills
Timeline
Customer Service Representative
Dan Murphys - Part Of The Woolworths Group
09.2024 - Current
Customer Service
Flying horse bar and brewery bottle shop
01.2022 - 08.2024
Football Umpire
Warrnambool & District Umpire Association
07.2020 - 01.2022
Bachelor of Science - Biomedical Sciences
Federation University Australia
Diploma in Biomedical Science - Health Sciences
Australian Catholic University
Certificate III in Allied Health Assistant -
Australian Catholic University
Certificate III in Sport And Recreation -
VET Institute
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