Patrick Fitzgerald
Mount Gambier,SA
Summary
Accomplished leader, adept in operational excellence and innovation, driving significant process improvements and cost reductions. Excelled in project management and staff development, fostering strong cross-functional collaborations for enhanced efficiency. Achieved notable success in contract negotiations and risk management, ensuring project deliverables align with strategic objectives.
I began in Telstra as a Contract Specialist, my seniors quickly recognised my capability and passion for fixing Problems, Big Problems Small Problems across multiple business units. I simply luv the challenge of change and seeking the more efficient shortest path of least resistance to mutually agreeable outcomes, whilst focussing on Network Resiliency and the customer experience. I luv working at Telstra because there is rarely a dull moment and the opportunity for change and improving the status quo is constant.
Overview
23
23
years of professional experience
Work History
NBN Operational Readiness Lead
Telstra - InfraCo
04.2012 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Managed daily operations with a focus on safety, quality control, and compliance with industry standards.
- Led cross-functional teams to successfully achieve project goals within tight deadlines.
- Delivered exceptional customer service by proactively addressing concerns and resolving issues in a timely manner.
- Developed and executed strategic plans for continuous process improvement and risk mitigation.
- Collaborated effectively across departments to drive company-wide initiatives focused on enhancing overall performance.
- Reduced costs and increased output through effective resource allocation and budget management.
- Achieved cost savings through diligent contract negotiations with suppliers while maintaining high service levels.
- Promoted a culture of continuous improvement by encouraging innovation and learning from both successes and failures.
- Oversaw the successful execution of multiple projects simultaneously while ensuring alignment with overall business strategy.
- Implemented innovative solutions to solve complex operational challenges, resulting in significant productivity gains.
- Maintained strong relationships with key partners, vendors, and internal stakeholders to ensure smooth business operations.
- Fostered a collaborative work environment by promoting open communication and teamwork among team members.
- Created and managed project plans, timelines and budgets.
Facility Operations
Telstra Corporation
08.2004 - 03.2012
- Implemented risk management strategies within the contracting process to minimize potential liabilities for the organization.
- Facilitated dispute resolution between parties involved in contractual agreements, fostering positive working relationships while protecting company interests.
- Improved facility operations by implementing efficient management strategies and regular maintenance schedules.
- Spearheaded initiatives to improve internal communication regarding contract status, deadlines, and performance metrics.
- Collaborated with cross-functional teams to ensure alignment of contract requirements and project deliverables.
- Assisted in budget planning by providing accurate projections of anticipated expenses related to contract obligations over specified periods of time.
- Increased efficiency in contract administration by automating routine tasks and implementing electronic signature capabilities.
- Kept high average of performance evaluations.
Contract Manager
Telstra Corporation
02.2001 - 03.2004
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
- Reduced costs for the organization by effectively negotiating favorable contract terms with suppliers and vendors.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
Education
MBA - International Management
RMIT University
Melbourne, VICNo Degree - Project Management
AIM
Melbourne, VICNo Degree - Contract Management
AIM
Melbourne, VICSkills
- Training and mentoring
- Operational Excellence
- Innovation and Creativity
- Staff Development
- Management
- Project Management
- Risk Management
- Project Planning
- Process Improvement
- Idea Development and Brainstorming
Timeline
NBN Operational Readiness Lead
Telstra - InfraCo
04.2012 - Current
Facility Operations
Telstra Corporation
08.2004 - 03.2012
Contract Manager
Telstra Corporation
02.2001 - 03.2004
MBA - International Management
RMIT University
No Degree - Project Management
AIM
No Degree - Contract Management
AIM
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