Summary
Overview
Work History
Education
Skills
Languages
Timeline
Availability
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Patrick Fitzsimon

Patrick Fitzsimon

Arncliffe,Australia

Summary

A dedicated professional with a strong background in customer relations, encompassing real estate, retail, and fundraising. Currently pursuing a bachelors degree in Psychology to enhance understanding of customer behaviour and improve customer relationships. Proven ability to manage client relationships effectively and resolve conflicts while maintaining a customer-centric approach. Excited to use this diverse background to drive sales, enhance customer satisfaction, and make a positive impact in a new role. However, my ultimate goal is to initiate a doctorate of medicine, and pursue a career as a Doctor, in the interim, I would love the opportunity to place my proverbial "foot in the door", by working as a medical receptionist.

Overview

11
11
years of professional experience

Work History

Uber Partner

Uber
06.2024 - Current
  • Maintained a high rating above 4.95/5 stars consistently by ensuring customer satisfaction.
  • Managed communication between customers and support teams to resolve issues promptly.
  • Provided safe, reliable, and timely transportation to passengers.
  • Adapted to passengers’ preferences and needs with flexibility and excellent customer service.

Supervisor

Red Beret Bottle Shop
06.2022 - 03.2024
  • Managed and trained staff, ensuring adherence to company policies and standards.
  • Implemented strategies to increase sales and enhance customer experience.
  • Oversaw inventory management, including ordering and restocking of products.
  • Resolved customer complaints and conflicts in a professional and timely manner.
  • Maintained a clean and organised store environment.

Director

Moore Retro
03.2018 - 01.2022
  • Founded and managed an online furniture business, overseeing all aspects of operations including tax, stock management and customer service.
  • Utilised repair and restoration skills to enhance products and customer satisfaction.
  • Managed deliveries and logistics, ensuring a timely and efficient service.
  • Developed and implemented marketing strategies to promote the business and drive sales.
  • Managed finances including budgeting, invoicing and financial reporting.

Residential Property Manager

Belle Property
05.2014 - 04.2020
  • Managed a portfolio of up to 420 properties, maintaining strong client relationships and ensuring high levels of customer satisfaction.
  • Conducted property inspections and coordinated maintenance and repairs.
  • Negotiated lease agreements and handled tenant inquiries and complaints.
  • Prepared and maintained accurate records and documentation related to property management.
  • Stayed current with market trends and regulations to provide clients with accurate and up-to-date information.
  • Previous Roles
  • I have more customer service experience in roles previous to the ones mentioned as a store clerk for two retail outlets and as a fundraiser for Cancer Council and World Vision. Happy to discuss any relevant experience from these roles at an interview if required.

Education

Undergraduate Certificate - Psychology

Curtin University
01.2024

High School Certificate - undefined

International Grammar School
01.2012

Skills

  • Conflict Resolution
  • Interpersonal Skills
  • Time Management
  • Effective Communication
  • Maintain Client Relationships
  • Achieving Goals

Languages

English
Italian

Timeline

Uber Partner

Uber
06.2024 - Current

Supervisor

Red Beret Bottle Shop
06.2022 - 03.2024

Director

Moore Retro
03.2018 - 01.2022

Residential Property Manager

Belle Property
05.2014 - 04.2020

High School Certificate - undefined

International Grammar School

Undergraduate Certificate - Psychology

Curtin University

Availability

Part-time hours preferred, I can do full-time hours during university breaks but during university would be looking to do no more than 15 - 20 hours a week. The only day I am un-able to work is Friday.

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Patrick Fitzsimon