Accomplished General Manager at Tri Plumbing Services Pty Ltd, adept in financial administration and leadership, driving operational excellence and profitability. Expert in leveraging skills like problem resolution and budget administration to achieve over 20% growth. Excelled in staff management and contract negotiations, ensuring long-term organizational success and high employee satisfaction. Proficient in Simpro and XERO. Customer-oriented General Manager with over 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
30
30
years of professional experience
Work History
General Manager
Tri Plumbing Services Pty Ltd
01.2020 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Analyzed market trends and competitor activities to create competitive advantages.
Introduced new methods, practices, and systems to reduce turnaround time.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Finance Manager
Tri Plumbing Services Pty Ltd
10.2008 - 01.2020
Reviewed documentation and identified financial discrepancies where applicable.
Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Processed invoices and contacted appropriate parties for timely payment receipt.
Trained new and existing staff members in various financial procedures to prepare for job requirements.
Optimized cash flow with diligent monitoring of accounts receivable and payable.
Developed comprehensive financial reports for executive decision-making support.
Researched and facilitated software integration to streamline accounting and financial processes.
Reviewed and approved capital expenditure requests, aligning with corporate objectives.
Created organizational structures to improve accounting and finance functions.
Managed multimillion-dollar budgets, ensuring accurate allocation across departments.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Analyzed business processes to identify cost savings and operational efficiencies.
Utilized financial software to prepare consolidated financial statements.
General Manager
Mackay Golf Club
04.2007 - 10.2008
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Formulated policies and procedures to streamline operations.
Assistant Accountant
Cahill Transport
09.2006 - 10.2007
Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Reviewed general ledger entries and assessed accuracy.
Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Contributed to the annual budgeting process by providing accurate forecasts and analysis of expenses.
Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
Completed financial reports, providing insight into performance, operations, and cash flow.
Reconciled company accounts for credit cards, employee expenses, and commissions.
Prepared accurate financial statements for management review, aiding in informed decision-making processes.
Maintained integrity of general ledger and chart of accounts.
General Manager
Werribee Park Golf Club
09.1995 - 10.2003
Manager
Sunshine Golf Club
02.1994 - 09.1995
Education
Bachelor of Business - Accounting - Not Completed
Victoria University
Melbourne, VIC
Victorian Certificate of Education Year 12 -
Deer Park Secondary College
Melbourne
11.1987
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Staff Management
Customer Relations
Training and Development
Inventory Control
Employee Scheduling
Verbal and written communication
P&L Management
Labor Cost Controls
Project Management
Exceptional interpersonal communication
Performance Evaluations
Workflow Planning
Recruitment
Troubleshooting expertise
Business Administration
Financial Administration
Budget Administration
Proficient in Simpro, XERO, Microsoft Office Suite or programs
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