Patrick Foley
Cairns,QLD
Summary
Swim Teacher and Customer Service Team Member with a proven track record at Herb's Training and Swim School. I am genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age. I am also skilled in CPR and adept at complaint resolution, consistently applying strong communication and positive reinforcement to achieve notable improvements in student and customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swim Teacher
Herb's Training and Swim School
01.2024 - Current
- Established strong relationships with students' parents or guardians through open communication channels about their child's progress.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
- Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
- Collaborated with fellow swim teachers, sharing teaching strategies and techniques for continuous improvement.
Customer Service Team Member
Zambreros
10.2022 - Current
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Increased sales by offering relevant product recommendations based on customers' needs and preferences.
- Assisted management with performance evaluations, enabling better employee development plans for continuous improvement.
Customer Service Team Member
KFC
06.2022 - 03.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
Education
St Andrews Catholic College
Redlynch, QLD2025
Skills
- Strong communicator
- Positive Reinforcement
- Water safety knowledge
- CPR Certified
- Program Development
- Safety Guidelines
- Student and Class Monitoring
- Customer Service
- Complaint Handling
- Payment Processing
Certification
Swimming and Water Safety Teacher - SISSS00132
Provide Cardiopulmonary Resuscitation - HLTAID009
Additional Information
Akira Bugden – Manager Zambrero’s Cairns Central - 0477 228 685
Timeline
Swim Teacher
Herb's Training and Swim School
01.2024 - Current
Customer Service Team Member
Zambreros
10.2022 - Current
Customer Service Team Member
KFC
06.2022 - 03.2023
St Andrews Catholic College
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