Patrick Green
Alice Springs
Summary
Customer Service professional with a new found love for Human Resources ( Organisational Development)and with a strong focus on customer/employee satisfaction. I have only been in my Training Administrator HR roll for 10 months but i absolutely love everything i do here and would love to continue to progress further in this area. I am a very tidy, detailed orientated polite young man looking for his next career move.
I have 3 years of customer service experience starting from my position at Target in 2020 to my Customer Service Support position at Probe & SERCO which are outsource company's for the Australian Taxation Office.
Overview
5
5
years of professional experience
Work History
Human Resources Administrator
Central Land Council
11.2024 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
Customer Service Specialist
Serco Global Services
02.2024 - 10.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Call Center Representative
Probe
02.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Target
06.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Lowood State High School
Lowood, QLD11-2020
Skills
- HR recordkeeping
- Orientation preparation
- Onboarding and orientation
- Workforce planning
- Team-building activities
- Human resources support
- Detailed Ordinated
- Time Management
- Able to work efficiently on my own
- Eye for detail
Timeline
Human Resources Administrator
Central Land Council
11.2024 - Current
Customer Service Specialist
Serco Global Services
02.2024 - 10.2024
Call Center Representative
Probe
02.2022 - 03.2023
Customer Service Representative
Target
06.2020 - 09.2021
High School Diploma -
Lowood State High School
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