Patrick Holmes
Westdale,NSW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant, Trainer
QantasLink
11.2023 - Current
- Conduct inflight and/or ground training programs for cabin crew, covering all aspects of inflight safety and service.
- Assist with training administration and/or attend departmental meetings as required.
- Provide mentoring and/or coaching to all cabin crew as required.
- Line flying.
Flight Attendant
QantasLink
05.2022 - 11.2023
- Maintain the highest standard of safety, service and personal presentation inflight and on the ground
- Responsible for the delivery of inflight service as part of a two person team
- Conduct pre and post-flight cabin equipment serviceability checks
- Maintain cabin cleanliness and uphold fleet presentation standards on turnarounds
- Maintain satisfactory proficiency with Emergency Procedures training and recurrent training as required by CASR Part 121
Crew Trainer
McDonald's General Holmes Drive
08.2021 - 05.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's General Holmes Drive
06.2018 - 08.2021
- Proficient in using POS to process customer's order and take payment.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience in the restaurant.
Education
Diploma - Aviation (CPL/Instrument Rating)
Sydney Flight College (Schofields Flying Club)
Tamworth, NSW08-2026
Certificate III - Retail Operations
McDonald's Australia Limited
Sydney, NSW08-2021
Higher School Certificate
Ryde Secondary College
Sydney NSW01-2021
Skills
- Strong written and verbal communication skills
- Ability to remain calm, professional, and solution-focused during high-stress situations
- Demonstrated experience in providing performance feedback
- Strong situational awareness and decision-making under pressure
- Demonstrated experience in training, mentoring, and coaching new and existing employees
- Exceptional customer service focus with emphasis on empathy and professionalism
- Experienced in handling customer feedback and resolving complaints effectively
- Highly organised with the ability to manage multiple priorities efficiently
- Reliable and punctual with consistent record of dependability
- Commitment to maintaining high standards of performance and compliance
Certification
- NSW Food Safety Supervisor Certificate (Current)
- NSW RSA (Current)
- First Aid and CPR Certificate (Current)
Timeline
Flight Attendant, Trainer
QantasLink
11.2023 - Current
Flight Attendant
QantasLink
05.2022 - 11.2023
Crew Trainer
McDonald's General Holmes Drive
08.2021 - 05.2022
Crew Member
McDonald's General Holmes Drive
06.2018 - 08.2021
Diploma - Aviation (CPL/Instrument Rating)
Sydney Flight College (Schofields Flying Club)
Certificate III - Retail Operations
McDonald's Australia Limited
Higher School Certificate
Ryde Secondary College