Patrick Houston
Harrietville,Australia
Summary
Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Venue Manager
Harrietville Hotel Motel
10.2023 - Current
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Scheduled employees for shifts, taking into account busier weeks and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised events from start to finish using effective crowd control methods.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Trained new employees on proper protocols and customer service standards.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Working with the chefs to create lunch and dinner events
- Regularly inputting ideas and fulfilling them.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Venue Manager
The Harrietville Snowline Hotel
07.2020 - 09.2023
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
Bartender/ Floor Supervisor
Eden Trattoria
06.2011 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Banquet and Restaurant Server
Weston Golf and Country Club
11.2010 - 03.2011
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
Education
High School Diploma -
Father John Redmond High School
Toronto, Ontario, Canada06.2011
Skills
- Relationship Building
- Staff Supervision
- Event Planning and Management
- Service Coordination
- Task Prioritization
- Data Management
- Cost Control
- Employee Development
- Teamwork and Collaboration
References Available
Bennett Mountjoy, Former owner of The Harrietville Snowline Hotel
Mark Singh, Former General Manager of The Harrietville Snowline Hotel
Certification
RSA Victoria
RSA
Victoria approved
Timeline
Venue Manager
Harrietville Hotel Motel
10.2023 - Current
Venue Manager
The Harrietville Snowline Hotel
07.2020 - 09.2023
Bartender/ Floor Supervisor
Eden Trattoria
06.2011 - 09.2019
Banquet and Restaurant Server
Weston Golf and Country Club
11.2010 - 03.2011
High School Diploma -
Father John Redmond High School
RSA Victoria
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