PATRICK KIELTY
Gold Coast,Australia
Summary
Results-oriented Supervisor with experience in team management and safety compliance. Skilled in risk management, procurement, and staff training, enhancing operational efficiency and client relationships. Proven ability to lead projects with competing priorities and implement process improvements. Strong problem-solving and communication skills foster team collaboration and productivity.
Overview
23
23
years of professional experience
Work History
Senior Trade Supervisor: Department Lead
The Langham Hotel
Gold Coast, Queensland
01.2024 - 11.2025
- Managed Property and Hotel Operations to achieve optimum safety and efficiency.
- Oversaw daily operations at Gold Coast hotel, ensuring seamless service delivery and guest satisfaction.
- Ensured health, safety, and comfort of hotel guests and colleagues while safeguarding hotel assets.
- Hotel Operation concerning all Safety & Security matters.
- Take further accountability for all Hotel areas.
- Manage the quality of work of internal colleagues, external contractors, and contractor management.
- Coordinate all maintenance and the team for daily tasks.
- Supported technical operations of engineering and health & safety/security departments.
- Procurement, contract negotiations, purchase orders, and other admin work.
Operations Manager
Davki Security
05.2023 - 01.2024
- Facilitated communication with clients
- Managed large teams, utilizing Word, Excel, and Photoshop to enhance operational efficiency.
- Manage staff, adjust portfolio
- Monitor and roster staff
- Audit staff performance
- Training and mentoring staff
- Maintained client relationships, ensuring satisfaction and fostering long-term partnerships.
- Manage Security portfolios
- Presented monthly reports to Blue Ribbon clients, providing insights for informed decision-making.
- Respond to client's emails and or phone calls
- Update and maintain the memo board
Security & Safety Responsibilities
The Langham Hotel
Gold Coast, Queensland
09.2022 - 05.2023
- Enforced safe work practices to maintain compliance with safety regulations and promote a culture of safety.
- Corrected unsafe conditions through proactive inspections and timely interventions, reducing potential hazards.
- Investigated workplace accidents to identify root causes and implement corrective actions, enhancing overall safety protocols.
- Investigate Workplace Accidents: ...
- Conduct Orientation and Training of Employees: ...
- Reintegrated employees into the workplace after recovery.
- Gold Coast.
Manager, Head of Operations - Operations Manager
Davki Security
08.2017 - 09.2022
- Led large teams to ensure operational effectiveness and team cohesion
- Manage staff, adjust portfolio
- Monitored and rostered staff to optimize resource allocation and scheduling
- Audit staff performance
- Training and mentoring staff
- Maintain client relationships
- Facilitated communication between clients and team
- Present monthly reports to Blue Ribbon clients
- Handled client communications via email and phone to maintain strong relationships
- Update and maintain the memo board
- Manage Security portfolios
- Word and Excel documents
Technician
Frontier Property Service
Brisbane, Queensland
01.2010 - 08.2017
- Coordinated pest control services to uphold property standards and ensure tenant satisfaction.
- Collaborated with real-estate property managers to address tenant inquiries and concerns.
- Managed payment transactions, ensuring accuracy and timely processing for seamless financial operations.
- Processed bookings, quotes, invoices, and receipts, adhering to Health Department standards to maintain compliance.
Security, Crowd control, Close protection
Peacekeepers Security Ltd.
12.2008 - 01.2010
- Monitored access points to ensure safety and security at various venues
- Conducted regular inspection rounds to identify potential security breaches
- Negotiated conflicts to de-escalate situations and maintain order
- Customer liaison
Self-employed
PEK Maintenance
03.2008 - 12.2008
- Performed home maintenance tasks to uphold safety and ensure functionality of residential properties
Police Constable
Queensland Police Service
Brisbane, Queensland
06.2007 - 03.2008
- Developed proficiency in handcuffing and baton usage to enhance law enforcement effectiveness.
- Completed firearms training to enhance operational readiness.
- Participated in defensive driver training to ensure safety during vehicle operations.
- Studied statutory law to inform legal compliance and enforcement actions.
- Analyzed common law principles to support case evaluations and decisions.
- Led community engagement initiatives to promote public safety and educate residents.
- Managed data operations using Q PRIME and POLARIS systems to support law enforcement activities.
Security Operator
Australian Border Security (Border Security Pty Ltd)
Gold Coast, Queensland
12.2002 - 06.2007
- Managed protective cash transit, ensuring security of company assets.
- Secured premises through thorough inspections and monitoring to prevent unauthorized access.
- Conducted patrols of industrial venues, upholding safety standards and deterring potential threats.
- Collaborated with local police force to enhance security measures.
- Coordinated with emergency services to ensure rapid response during incidents.
- Responded to alarm activations, ensuring swift resolution of issues.
Security Operative
Zenn Force Protection Group (Fiji)
Gold Coast, Queensland
10.2003 - 12.2006
- Provided personal security services, including close protection for celebrities and film crew.
- Executed crowd management strategies, enhancing safety and order during events.
- Liaised with Fijian Police Force, coordinating safety measures and response protocols to ensure public safety.
- Engaged with Granada film production on reality show, managing on-site security operations to protect cast and crew.
- Conducted vehicle inspections to prevent unauthorized access and enhance security.
- Performed bag searches to mitigate risks and safeguard personnel and property.
Gold Coast Area Operations Manager
ADF Group Pty Ltd
Gold Coast
09.2005 - 07.2006
- Managed mobile patrol teams to ensure effective coverage and response
- Liaised with upper management through regular status reports to maintain clear communication
- Resolved customer issues promptly
- Processed maintenance issues to ensure timely resolution and operational readiness
- Security checks
- First Aid Officer
- Equipment safety checks
- Evacuation drills
- Training new starters
- Report writing
Education
BSB51415 - Project Management
Diploma in Project Management
On-Line12-2025
Diploma - Management
Management And Leadership
On-Line01.2025
Certificate - Management
Facility Management
On-Line01.2025
BSB41415 - WH&S
Cert 4 Work Health And Safety
Brisbane, QLD01-2023
Certificate - Law Enforcement
Private Investigation
New Zealand01.1999
Skills
- Project management
- Client liaison
- Safety compliance
- Staff training
- Risk assessment
- Report writing
- Customer service
- Procurement management
- Team leadership
- Team building
- Analytical thinking
- Schedule development
- Employee motivation
- Workflow management
- Department organization
- Priority management
- Goal oriented
- Contract management
- Safety protocols
- Coaching and mentoring
- Risk management
- Staff education
- Documentation and reporting
- Staff management
- Relationship building
- Inventory control
- Staff development
- Contract negotiation
- Cost control
Timeline
Senior Trade Supervisor: Department Lead
The Langham Hotel
01.2024 - 11.2025
Operations Manager
Davki Security
05.2023 - 01.2024
Security & Safety Responsibilities
The Langham Hotel
09.2022 - 05.2023
Manager, Head of Operations - Operations Manager
Davki Security
08.2017 - 09.2022
Technician
Frontier Property Service
01.2010 - 08.2017
Security, Crowd control, Close protection
Peacekeepers Security Ltd.
12.2008 - 01.2010
Self-employed
PEK Maintenance
03.2008 - 12.2008
Police Constable
Queensland Police Service
06.2007 - 03.2008
Gold Coast Area Operations Manager
ADF Group Pty Ltd
09.2005 - 07.2006
Security Operative
Zenn Force Protection Group (Fiji)
10.2003 - 12.2006
Security Operator
Australian Border Security (Border Security Pty Ltd)
12.2002 - 06.2007
BSB51415 - Project Management
Diploma in Project Management
Diploma - Management
Management And Leadership
Certificate - Management
Facility Management
BSB41415 - WH&S
Cert 4 Work Health And Safety
Certificate - Law Enforcement
Private Investigation