Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Patrick Lau

Brisbane,Queensland

Summary

Spanning over 10+ years of customer service and well-founded experience in a global luxury brand and in fine jewellery, I have the proven ability to execute strategy and operational plans that activate profitability and results. With the ability to lead successful Client events and an impressive contribution to a 40% store growth, my persistence and drive has resulted in my appointment to the Brisbane Store Manager position of the global brand - Christian Louboutin. As a reflection of my passion for business-to-client relationships, I am seeking to bring my strong technical and analytical skills to help identify new business opportunities and further expand company growth.

Overview

12
12
years of professional experience

Work History

Store Manager/ Assistant Store Manager

Christian Louboutin
03.2022 - Current
  • Training and coaching - worked with Regional Manager to suggest and organise required training; ensure all new starters are inducted well and in line with Company expectations. Ensured boutique and staff are always in line with company and store procedures.
  • Provided quality detailed feedback and input to Regional Buyer Team to inform of product selection in order to maximise sales.
  • Stock management and control - monitored and managed deliveries in line with needs of business; proactively planned and executed stock takes and inventories.
  • Reporting and administration - reported incidents in timely manner; generated weekly trade reports to deadline set; complied with all HR procedures and reporting.
  • Planned rosters to ensure appropriate cover, management of planned and unplanned absences. managing team members compensation budget and commission.
  • Dealt confidently and effectively with complaints, special requests and orders.
  • Ensuring boutique is correctly merchandised and maintained to company standards.
  • Worked with Regional Manager on forward planning and anticipating future requirements of business
  • Managed and developed high performing team.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales Associate

Christian Louboutin
03.2018 - 03.2022
  • Highest performing sales associate within Region.
  • Building and sustaining portfolio of VIP's and loyal clients through key relationship building skills.
  • Acting as ambassador of brand by leading clients, up-selling and proposing possibilities.
  • Sustaining knowledge of current and future product and merchandise to ensure detailed conveyance.
  • Store responsibility whilst SM/ASM were off-site.
  • Daily interaction with Head Office and other branches regarding transfers, stock movement and customer orders.

Sales Assistant

Angus & Coote
09.2016 - 03.2018
  • Performing and excelling in accordance to company/individual KPI's and budget.
  • Achievement of multiple awards/accolades.
  • Meet, greet and build rapport with potential clients through key relationship building skills with the goal of conversion.
  • Identifying client's desires/abilities to propose merchandise and develop client's.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Sales Assistant

Hardy Brothers Jewellers
08.2015 - 03.2016
  • Sales of custom-made jewellery, and precious gems/argyle pink diamonds.
  • Focus on Swiss-made watches (OMEGA/Longines)
  • Contributions to VIP events.
  • Experience with private consultations and appointments.
  • Processed transactions accurately while maintaining high level of customer service.

Wholesales Represenative

Shree Ramkrishana Exports
03.2012 - 06.2015
  • Wholesaling of GIA diamonds and parcel diamonds.
  • Personally achieved over USD $7millions sale in 12 months.
  • Business to business sales
  • Co-configuring showrooms and contributions to organise and execute sales in International Jewelry Fair
  • Procuring customers' purchase orders ahead of our deadlines
  • Suggesting adjacent alternatives when merchandise is unavailable
  • Inspecting periodic sales figures to highlight prominent patterns
  • Harnessing analytical insights to inform merchandise requirements and to stimulate customers' wholesale purchases
  • Alerting Account Executives to noteworthy issues that necessitate their expertise.

Education

Graduate Diamonds Program -

Gemological Institute of America
Hong Kong
2014

Gemmologist Foundations Program -

Gemmological Association of Great Britain
Hong Kong
2013

Skills

  • Events management
  • Strategy and Execution
  • Communication and Articulation
  • Team Coaching, Training and Development
  • Strategic Vision / Entrepreneurial Approach
  • Performance Driven
  • Multitasking and Organization
  • Store Merchandising
  • Recruitment and hiring
  • Client relationship building and management

Accomplishments

  • Organising and hosting multiple successful clients focused events both in-store and off-site. With ROI over 10.
  • Achieved 140% store yearly budget.
  • Leading Brisbane store be top 10 store within APAC regions in revenue.
  • Leading Brisbane store be number one in both special order and leather goods department in Australia.
  • Management of store client network and encouraged CRM within the boutique, Brisbane store clienteling percentage sitting between 25-35%.

Languages

Cantonese
Mandarin
English

References

Provided on request

Timeline

Store Manager/ Assistant Store Manager

Christian Louboutin
03.2022 - Current

Sales Associate

Christian Louboutin
03.2018 - 03.2022

Sales Assistant

Angus & Coote
09.2016 - 03.2018

Sales Assistant

Hardy Brothers Jewellers
08.2015 - 03.2016

Wholesales Represenative

Shree Ramkrishana Exports
03.2012 - 06.2015

Graduate Diamonds Program -

Gemological Institute of America

Gemmologist Foundations Program -

Gemmological Association of Great Britain

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