Patrick Leota
Sydney,Australia
Summary
As an experienced IT professional with a proven track record in both corporate and government sectors, a wealth of expertise is brought to the table. A career marked by successful leadership and management of support teams, building relationships and effective communication of strategies and policies across diverse groups. As well as active participation in numerous infrastructure projects. Most recently, the completion of an exciting transition of infrastructure technologies for Oceania sites.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Business Systems Consultant
MARIST180
11.2023 - Current
- Providing consultancy and support for an NFP Social Service with dispersed locations throughout NSW\\Queensland
- Responsibilities:
- Provide technical guidance and support for the following areas:
- Network Infrastructure
- Internal systems
- SAAS Systems (HR\\Case Management\\ERP\\Shift Scheduling\\Payroll)
- Microsoft Azure Stack (O365\\Exchange\\Teams\\SharePoint\\Intune\\Defender)
- Telephony System- Cloud PBX
- Microsoft Desktop Build
- Security posture alignment with Govt Standard of Essential8
- Vendor management
- Direct management with MSP
- Management across vendors of SAAS Products and IT Services
- Project Management
- Print\\Scan Device refresh for organization
- Requirements gathering\\Vendor Selection and provision of Laptops for desktop refresh
- Review and recommendation on MDR Security strengthening for organization
- Review process and workflow for Onboard\\Offboard within HR System & IT
IT Manager Oceania
SURVITEC GROUP AUS\\NZ
06.2019 - 09.2023
- Managing the IT Portfolio for sites across Australia and New Zealand
- Working in collaboration with Global IT vendor to provide IT support to the Oceania area
- Ensuring satisfactory levels of support and engaging as business relationship medium between IT and management Driving service improvement and innovation as directed by Global IT based in UK
- Lead and deliver projects as assigned by the APAC IT Service manager or prescribed in the strategic roadmap
- Ensuring quality delivery of projects are within time and budget, with successful handover to production
- Regular engagement with vendors to monitor\\review and deliver quality services
- Responsibilities:
- Manage technical services and support for the following areas:
- Network Support: APAC WAN and LAN connectivity and security across sites
- Internal systems, cloud and network infrastructure Support
- Administer and Maintain Microsoft & Related BackOffice Systems
- (ERP, Azure, O36 Suite)
- On Prem Virtualized Hosts
- Security across technology platforms
- Telephony Systems and mobile device fleet across Oceania
- Site Security Systems
- Desktop Support – Collaboration with Global IT MSP
- Management of onsite vendors
- Application Management – High focus on ERP and Warehouse Management Systems
- Management\\Review of budget, Road Map and expenditure for IT
- Vendor management
- Manage relationships and engage with vendors across ERP\\Teleco\\Networks\\Field Engineer support
- Escalation to third party vendors where required for technology related issues or consultation
- Ensure third party vendors deliver services as prescribed
- Management on site of third-party vendors in accordance with SLA and OH&S
- Project Management
- Manage projects as assigned by Global IT HO and Strategic RoadMap for Oceania
- Server Room Refresh for sites
- Upgrade of network infrastructure across Oceania Sites
- Desktop refresh of Oceania Desktop Fleet
- Print\\Scanner Refresh for Oceania
- Customizations to Dynamic Navision ERP system
IT Consultant
PANDROL AUS
11.2017 - 06.2019
- Providing quality ICT support to the Australian and APAC region customer service base
- Ensuring all systems are maintained and updated accordingly with an expert level of support administration
- Lead and deliver projects as assigned by the APAC Regional IT manager or prescribed in the strategic roadmap
- Ensuring quality delivery of projects are within time and budget; with successful handover to production
- Engagement with vendors to deliver quality services
- Responsibilities:
- Provide technical services and support for the following areas:
- Network Support: APAC WAN and LAN connectivity, routers, firewalls, and security
- Internal systems, cloud and network infrastructure Support:
- Administer and Maintain Microsoft & Related BackOffice Systems:
- Telephony System – Cloud PBX/Skype For Business
- Desktop Support
- Vendor management
- Engage with third party vendors on a monthly basis
- Escalation to third party vendors where required for technology related issues or consultation
- Ensure third party vendors deliver services as prescribed
- Management on site of third-party vendors in accordance with project brief & OH&S
- Project Management
- Manage projects as assigned by Pandrol APAC IT Manager and Strategic RoadMap for Pandrol AUS\\APAC
- O365 Migration
- Network Infrastructure Upgrade
- Telephony Systems Migration to Cloud PBX
- Upgrade of Boardroom AV systems
- DR Testing of Infrastructure Footprint
- Upgrade to on prem server room
Engineering Technology Consultant – Sydney\\Melbourne
NETWORK INTEGRATION & COMPUTING EXPERTS, Sydney, NSW
12.2016 - 09.2017
- Managed Service provider with a focus on consultancy and support across SME and NGOs
- Focus on migration to cost effective cloud solutions
- Responsibilities:
- Project Management and implementation of migration projects for clients
- From Small Business Server to Microsoft supported Windows Server platform
- Upgrade to Office365\\Migration from exchange to Office365 email
- Decommission of Small Business Server platforms and local exchange
- Management of Network Infrastructure upgrade for client site consolidating and replacing switch hardware
- Operating in consultation with vendors as required
- Operational support to clients where required either onsite or remote support
IT Manager\\Snr IT Consultant
BEEF + LAMB NZ LTD, Wellington
01.2013 - 11.2016
- Farm owned industry organization representing NZ sheep & beef farmers in the main farming regions of NZ
- Managing the Information Communication Technology function for the organization
- Oversee operation of Service Desk & Infrastructure team delivery
- Responsibilities:
- Ensure timely support is delivered by team\\vendors
- Ensuring major stakeholders receive regular communication on projects\\business function
- Review & amend IT related policies and processes
- Management of projects and ensuring project delivery
- Management of vendors & service providers
- Contribute to technical support of environment where required
- Advisory to business units on technology related information
- Administering IT Capex & Opex budgets
- Review requirements and purchase acquisition of HW\\SW for Capex Projects
- Management of ITIL Tool Incident\\Service Requests, Problem & Change Management queues
- Projects Delivered:
- Assessment, migration & testing of DR system from on premise to Cloud solution
- Upgrade of Network Infrastructure – Network Circuit upgrade with replacement of firewalls & switches at National Office & Regional Offices
- Upgrade to VOIP technology organization wide
- Upgrade of Dynamic NAV Finance system application and server infrastructure
- Infrastructure footprint consolidation – Migrate bare metal servers to virtual servers & OS upgrade
- Desktop Refurbishment – Review supported models and replace majority of org fleet
- Upgrade of Multi–Function Device printers for organization wide
Information Communication Technology Site Team Lead
CONTACT ENERGY LTD NZ, Wellington
01.2006 - 01.2013
- One of NZ’s largest listed companies supplying wholesale & retail electricity & natural gas to NZ customers
- Technical lead of support team, in delivery & management of Level1,2,3 support across Desktop, Applications, Network infrastructure & Telecommunication platforms for the Retail Business Centre
- Managing IT Vendor & Service Delivery services to the retail business centre
- Responsibilities:
- Tech lead for supporting Retail Business Centre site
- Leading team in provision of Level1,2 &3 technical support to the business
- Supporting Desktop, Application suite, Network Infrastructure, telephony & mobile devices for the Retail Business Centre
- Mentoring of team members
- Customer facing onsite role
- Contribute to projects as and when required
- Projects Delivered:
- Project Team –Upgrade of business Standard Office Environment (COE) to Windows XP, Office2007 and SCCM infrastructure for Retail Business Centre desktops
- Project team for upgrade to ITIL Service Desk tool
- Project team for review and testing of Disaster Recovery Process for Retail Centre
- Project team for implementation of VOIP for Call Centre telephony solutions
- Hardware refresh of desktops and laptops for the Retail Business Centre
Senior Desktop Engineer – Technical Lead
NZ QUALIFICATIONS AUTHORITY, Wellington
01.2001 - 01.2006
- A NZ government department, with primary functions of administering education qualifications and standards in schools and educational institutions
- Responsibilities:
- Technical lead of Level2 desktop, infrastructure & telecommunications team
- Managing Third party account vendors & internal Service Delivery management representative
- Co–coordinating training and onboarding process for employees, in collaboration with HR
- Upgrade Standard Office Environment (SOE) to Windows2000 and Office2000
- Organization nationwide Desktop Hardware refresh
- Refresh of network printers to multifunction devices
- Upgrade of remote service connection for regional staff
- Create framework for staff training in collaboration with HR
- Project team for ITIL framework implementation
Service Desk Analyst
EDS NZ (ELECTRONIC DATA SYSTEMS)
01.1998 - 01.2001
- Multi–national system integration corporate with its head office in Plano, Texas
- At the time was the largest managed service ICT vendor in NZ with the acquisition of the NZ Telecom Account
- Was acquired by Hewlett Packard in2009
- Providing Level1 & Level2 support for a number of key business accounts, with an emphasis on customer service, call resolution and call handling times
Education
Certificate - Business Computing
Whitireia Polytechnic
01.1997
National Diploma - Business Computing
Whitireia Polytechnic
01.1997
Skills
- Change management
- ITIL Framework
- IT Operational Support
- Vendor management
- Project management
- Team leadership
- Budget management
Certification
- ITIL – Foundation Certificate2011 Version3
- ITIL – Foundation Certificate2005 Version2
RECENT POSITION:
IT Manager Oceania, Sydney
REASON FOR LEAVING:
Looking for the next opportunity
NOTICE PERIOD:
2 weeks notice
Timeline
IT Business Systems Consultant
MARIST180
11.2023 - Current
IT Manager Oceania
SURVITEC GROUP AUS\\NZ
06.2019 - 09.2023
IT Consultant
PANDROL AUS
11.2017 - 06.2019
Engineering Technology Consultant – Sydney\\Melbourne
NETWORK INTEGRATION & COMPUTING EXPERTS, Sydney, NSW
12.2016 - 09.2017
IT Manager\\Snr IT Consultant
BEEF + LAMB NZ LTD, Wellington
01.2013 - 11.2016
Information Communication Technology Site Team Lead
CONTACT ENERGY LTD NZ, Wellington
01.2006 - 01.2013
Senior Desktop Engineer – Technical Lead
NZ QUALIFICATIONS AUTHORITY, Wellington
01.2001 - 01.2006
Service Desk Analyst
EDS NZ (ELECTRONIC DATA SYSTEMS)
01.1998 - 01.2001
National Diploma - Business Computing
Whitireia Polytechnic
Certificate - Business Computing
Whitireia Polytechnic
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