Patrick Lim
Melbourne,Australia
Summary
Dedicated IT Consultant offering 15 years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technology Consultant (Analytics Team)
DXC Technology, Philippines (formerly HP Phils., Inc)
07.2011 - 02.2023
- Gathered and Analyzed business requirements in context to business intelligence
- Developed data models and transformed into visualizations and dashboards for business insights and KPI reports
- Involved in the development of Delivery Excellence Dashboard Tool that aims to centralize project/engagement health reporting across accounts and Global Delivery Centers
- Administered application security through MS SQL Server Security and MS Azure Cloud
- Lead the execution of application maintenance activities and resolution of problem management tickets
- Accomplishments:
- Led Problem management team that resulted in the database application stability; team delivered permanent fixes (resolution tickets) and application enhancements via change management process resulting to PRM metrics status from red to green with 100% compliance, and eliminating 1058 incidents/month and producing 3.175 FTE savings
- Received Outstanding Leadership Excellence for resolving one of the most critical and highly escalated issues in P&G
- As a result, quality issues for China have been resolved and processing times returned back to normal (100% faster than when issue occurred)
- Led automation of web-based data monitoring, job scheduling, and configuration of batch processing and saved approx
- 0.2 FTE (1.6 work hours/day)
- Developed business reporting dashboards (catered to client's business insights and workflow projects - DXC Internal, P&G, and Prudential).
Analyst Programmer
Accenture, Philippines
05.2006 - 05.2011
- Involved in Application Development and Support in wide-range of complex business systems in Utilities and CI&R industries
- Worked in a team that is responsible for the end-to-end delivery (design, build and test) for the Billing, Credit and Collections, Rates, and Finance modules of client's Customer Resource System (CRS) using Oracle PL/SQL, Unix Shell Scripting and PERL (Unix Environment)
- Worked as a Level 2 and Level 3 support engineer to resolve critical to low incidents for the application's daily batch processing
- Accomplishments: Assigned to an onshore project in the USA (Minnesota and Denver based clients) and successfully transitioned Credit application work tasks/assignments to Manila
- Project includes development and test implementation of PL/SQL scripts and modules for financial forecasting, periodic audits, and government filing reports (complied with US PUC regulations) that resulted to more billable hours and employee utilization.
Education
MBA - Business Analytics
Deakin University
Burwood, VIC09.2025
Bachelor of Science: Information Management -
University of Santo Tomas
Manila, Philippines03.2006
Skills
- Power BI
- MS Azure
- Oracle Database / Oracle PL/SQL
- Unix Shell Scripting
- PERL Scripting
- Control-M
- Qlikview
- Qliksense
- MS SQL Server
- Automation Development and Workflow Tools (ex Knime)
Certification
- Barista Training Class - Philippine Barista Institute, 05/01/23
- Microsoft Azure Fundamentals, 05/01/21
- Information Technology Infrastructure Library (ITIL), 11/01/12
Languages
English
Full Professional
Timeline
Technology Consultant (Analytics Team)
DXC Technology, Philippines (formerly HP Phils., Inc)
07.2011 - 02.2023
Analyst Programmer
Accenture, Philippines
05.2006 - 05.2011
MBA - Business Analytics
Deakin University
Bachelor of Science: Information Management -
University of Santo Tomas
- Barista Training Class - Philippine Barista Institute, 05/01/23
- Microsoft Azure Fundamentals, 05/01/21
- Information Technology Infrastructure Library (ITIL), 11/01/12
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