Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patrick McCallum

Melbourne,VIC

Summary

Dedicated and results-driven, in both business analytics and customer service roles, complemented by active involvement in sporting clubs such as football and cricket. As an Associate Business Analyst, demonstrated expertise in data analysis, report generation, and collaborative problem-solving. Proven ability to work seamlessly with cross-functional teams to drive process improvements and contribute to strategic decision-making. Adept at understanding client needs and ensuring excellent customer experiences, drawing on previous experience in customer service roles. Beyond the professional realm, actively engaged in sporting clubs, showcasing leadership, teamwork, and dedication. Eager to bring a diverse skill set and a passion for collaboration to contribute to organizational success.

Overview

5
5
years of professional experience

Work History

Associate Business Analyst

Gilead Sciences
Melbourne, VIC
02.2023 - Current
  • Ensure with high level of quality that timely data and reporting needs are met
  • Assist the insights manager in running key meetings
  • Analyses routine and non-routine data trends and makes recommendations based on findings
  • Assist in the requirement gathering for dashboard development
  • Assist in the UAT process for new analytics and dashboard releases

Supermarket Employee

Woolworths
Coburg, VIC
11.2018 - Current
  • Provided customer service including answering questions, resolving complaints, and responding to requests for information.
  • Monitored inventory levels and notified management when stock needed replenishing or rotating due to age and expiration date.
  • Collaborated with other team members to complete tasks quickly and efficiently.

Education

VCE

Parade College
Melbourne, VIC
11-2020

Bachelor of Business (Economics And Finance) (Applied) -

Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC

Skills

  • Requirements Gathering
  • Operational Reporting
  • Data Analysis
  • Stakeholder Management
  • Tableau Development
  • Analytical and Problem Solving
  • Customer Service
  • Adaptability

References

References available upon request.

Timeline

Associate Business Analyst

Gilead Sciences
02.2023 - Current

Supermarket Employee

Woolworths
11.2018 - Current

VCE

Parade College

Bachelor of Business (Economics And Finance) (Applied) -

Royal Melbourne Institute of Technology (RMIT)
Patrick McCallum