Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Mulherin

South Mackay,QLD

Summary

At Jackson's Mowers Centre, excelled in leveraging consultative sales techniques and unparalleled product knowledge to enhance customer loyalty and streamline supply chain operations. Demonstrated exceptional client support and retail operations expertise, significantly improving productivity and efficiency. Mastered inventory management, ensuring optimal stock levels and cost reduction. Spare Parts Interpreter experienced in effective operation of parts department by providing timely and efficient parts service. Communicates goals and objectives to team members for optimal outcomes. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

31
31
years of professional experience

Work History

Spare Parts Interpreter and Sales

Jackson's Mowers Centre
01.1993 - 06.2024
  • Received and inspected package deliveries and resolved discrepancies.
  • Monitored inventory to maximize turns and minimize obsolescence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Facilitated ordering and processing of spare parts.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.

Education

Product Interpretation Gold Level - Reviewed Every Year

Stihl Australia
03.1996

Product Interpretation Silver Level -

Stihl Australia
07.1995

Products Interpretation Bronze Level -

Stihl Australia
07.1993

Skills

  • Client Support
  • Retail operations expertise
  • Product Knowledge
  • Consultative Sales
  • Account updating
  • Supply Chain Coordination
  • Warehouse Management
  • Cost Reduction
  • Purchasing strategies
  • Invoice Processing
  • Stock management
  • Inventory Restocking

Timeline

Spare Parts Interpreter and Sales

Jackson's Mowers Centre
01.1993 - 06.2024

Product Interpretation Gold Level - Reviewed Every Year

Stihl Australia

Product Interpretation Silver Level -

Stihl Australia

Products Interpretation Bronze Level -

Stihl Australia
Patrick Mulherin