Patrick Otieno
Townsville,QLD
Summary
Accomplished leader with a proven track record with the Australian Defence Force, excelling in tactical leadership and team management. Enhanced squad performance through rigorous training, achieving notable efficiency and cohesion. Skilled in weapons proficiency and sound decision-making, consistently ensuring mission success and high levels of client satisfaction in subsequent service coordinator roles.
Overview
21
21
years of professional experience
Work History
Infantry Squad Leader
Australian Department Of Defense
Townsville, QLD
07.2014 - Current
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Supervised and led squad of 8 soldiers, setting high standard of efficiency, loyalty, and integrity.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
- Evaluated subordinates'' job performances using objective criteria to recommend promotions or disciplinary actions when needed.
Service Coordinator
BSA Limited
Sydney
05.2011 - 06.2014
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
Service Coordinator
Chrisco Hampers
Sydney, NSW
10.2010 - 04.2011
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Officer
McDonald's Restaurant
Sydney, NSW
02.2003 - 10.2007
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Diploma Of Human Resources - Business
University of Sydney
Sydney, NSWHigh School Certificate -
Castle Hill High School
Castle Hill, NSW11.2006
Skills
- Tactical Leadership
- Team Management
- Physical Fitness
- Small unit tactics
- Urban Warfare
- Weapons Proficiency
- Firearms Maintenance
- Land Navigation
- Vehicle operations
- Equipment management
- Radio Communications
- Briefing leadership
- Sound Decision Making
- Managing PPE
- Report Writing
- Anti-armor Weaponry
Accomplishments
- Australian Defence Force Commendation- Bronze
- NATO Non Article 5 Medal with Clasp Afghanistan
- Australian Operational Service Medal - Greater Middle East Operation
- Operational Service Badge
- National Emergency Medal with Clasp - NTH QLD Flood Assist and NSW Flood Assist
- Australian Defence Medal
Timeline
Infantry Squad Leader
Australian Department Of Defense
07.2014 - Current
Service Coordinator
BSA Limited
05.2011 - 06.2014
Service Coordinator
Chrisco Hampers
10.2010 - 04.2011
Customer Service Officer
McDonald's Restaurant
02.2003 - 10.2007
Diploma Of Human Resources - Business
University of Sydney
High School Certificate -
Castle Hill High School