Patrick Pelletier

• Supporting the Underwriting teams for both the 1st Party and 3rd Party Insurance businesses.
• Utilised data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
• Developed and implemented continuous improvement and automation initiatives, including a new premium calculator for the Surety business.
• Provided training to Assistant Underwriters and Underwriter Assistants, helping to familiarise themselves with internal systems.
• Created and updated process maps and manuals.

• Responsible for managing emergency operations and unit resources.
• Leading teams in Storm and Water Damage Operations during large scale storm and flooding events.
• 10+ years of experience in Risk Management.
• Attended over 5 flood deployments to regional areas of NSW.
• Received recognition from my unit, local area and the state with several awards.

• Led and supported the Operations team that looked after a business of 1,000 employees.
• Achievements include reducing technical issues by over 50% in a 2 month period, completing business re-brands, handling over 8,200 incidents during the financial year and successfully implementing system and process changes.
• Provided subject matter expertise, consulting on high level projects across multiple industries including Finance, Ecommerce, Telecommunications and Retail.
• The role required skills in leadership, project management, consulting, incident management, reporting, operational analysis and business stakeholder engagement for our vendors, developers and C-suite Executives.

• Executed continuous improvement programs, employing the Lean Six Sigma methodology.
• Gathered, documented and modeled data to assess business trends and prepared presentation packs and reports for C-Suite executives.
• Recommended eCommerce operational improvements which helped reduce Contact to Order Ratio (COR) from 17.3% to 10.7%, leading to over 40,000 fewer contacts per year saving the business $550,000 in costs.
• Introduced Everyday Market business to the Customer Support team, leading the construction of over 100 customer processes, the implementation of a new software system and the redesign of a current software system.
  

• Trained Bushfire and Village Firefighter