Patrick Reeves
Perth,Australia
Summary
Experienced Field Service Engineer with a strong background in system maintenance, troubleshooting, and device installation in both Windows and Linux network environments. Adept at resolving technical issues efficiently, ensuring minimal downtime, and optimizing system performance. Proficient in technical documentation, end-user training, and onboarding new staff through inductions and presentations. Skilled in developing user-friendly guides to enhance software usability. Additionally, experienced in computer repair and IT consulting, advising both small businesses and home users on hardware and software solutions. Strong ability to communicate complex technical concepts in an accessible manner, providing training on essential applications such as internet navigation, email, and Microsoft Office.
Overview
19
19
years of professional experience
Work History
IT Field Officer
Currently Employed
08.2022 - Current
- Check all systems (Router, Switches and Anti-Spam) at start of work-day
- Responded to and resolved technical issues efficiently, ensuring minimal downtime and effective communication with clients (Tutors, Students, and General Staff)
- Diagnosed and repaired hardware/software issues on servers, workstations, laptops, phones, routers, switches, and access points
- Troubleshot and resolved printer issues (network, hardware, and software configurations) across various models, including monochrome, color laser, and label printers
- Provided remote and on-site troubleshooting, utilizing hands-free analysis and phone support
- Managed Microsoft 365, Azure, and Intune, maintaining user systems and email services
- Used internal ticketing systems (similar to IT Glue, PowerShell-driven) to track, update, and escalate service requests when necessary
- Ensured all tasks were completed promptly to meet client expectations
- Travel locally and remotely to provide support as needed
IT Engineer
EOS IT Specialists
10.2020 - 10.2021
- Provided technical support and system maintenance for clients, including Harcourts, LJ Hooker, Pharmacists, and Total Tools
- Diagnosed and resolved server hardware/software issues, including back-office system installations, repairs, and replacements for workstations, servers, and laptops
- Troubleshot and repaired printer issues related to networking, hardware, and software configurations across laser (monochrome, color) and label printers
- Delivered remote and on-site troubleshooting, using hands-free analysis and phone support
- Managed and maintained Microsoft 365, Azure, and Intune for user accounts and email services
- Utilized Autotask, SolarWinds, and IT Glue to update service requests, track incidents, and escalate issues as required
- Ensured all tasks met national Service Level Agreement (SLA) time frames
- Represented the company professionally, delivering high-quality customer service and technical support
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
Fujitsu ICT Service Engineer
BEST IT Engineering (Agency)
03.2016 - 10.2020
- Provided technical support and system maintenance for retail clients, including Coles (Supermarkets, Coles Express), Woolworths (Supermarkets, Caltex), Puma, Priceline, Specsavers, Peter Alexander, Smiggle, Jackie-E, and McDonald's
- Diagnosed and resolved server hardware failures, performed back-office system installations, repairs, and replacements for PCs, iPads, tablets, Android devices (PDTs), and iPods
- Troubleshot and repaired printer issues, including network, hardware, and software configurations for laser (monochrome, color) and label printers
- Installed and repaired POS systems using SCCM
- Delivered remote and on-site troubleshooting, utilizing hands-free analysis for efficient issue resolution
- Used ServiceNow and Click Mobile to track, update, and escalate service requests as required
- Ensured all work adhered to national Service Level Agreement (SLA) time frames
- Represented the company professionally, maintaining a high standard of customer service and technical support
Business Owner
The Universe Delivery LLC
05.2008 - 09.2012
- Provided hardware and software support for clients, ensuring timely service and tailored solutions based on their specific needs
- Diagnosed and removed viruses, trojans, malware, spam, and rogue ware to restore system security and performance
- Set up and installed new PCs, ensuring proper configuration and functionality
- Installed and upgraded operating systems and applications as required
- Provided training on home networks and computer usage, helping clients understand and manage their systems effectively
- Assisted clients in password recovery and removal, ensuring secure and seamless access to their computers
- Performed hard drive cloning and data recovery to restore lost or corrupted data
- Diagnosed and troubleshot modem and network issues, ensuring stable internet connectivity
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Network Administrator (Contract)
HMW Partners
04.2007 - 11.2007
- Ensured clients' systems were fully operational, performing necessary hardware and software upgrades for optimal performance
- Coordinated meetings and functions as required to support efficient business operations
- Managed and upgraded the Terminal Server, ensuring system stability and performance for seamless client operations
- Performed maintenance on Microsoft Exchange 2003, optimizing email and communication systems to ensure reliability
- Administered Terminal Server management, enabling secure and efficient remote access for users
- Maintained and upgraded Solution 6 (MYOB) applications, ensuring smooth functionality for financial and business operations
- Managed and ensured the functionality of Desktop Document Management Systems, optimizing accessibility and system efficiency
- Upgraded and maintained PC hardware and components, enhancing overall system performance
- Delivered remote desktop support, troubleshooting and resolving user issues in a timely and efficient manner
- Conducted technical software maintenance, overseeing and backing up multiple databases to ensure data security and integrity
- Implemented and managed backup systems using Backup Exec, Windows NetBackup, and Backup Assist, ensuring data protection and recovery capabilities
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Improved network efficiency by implementing and managing system updates and patches.
- Reduced downtime with proactive identification and resolution of IT issues.
Systems Administrator (Contract)
API Leisure and Lifestyle
11.2005 - 10.2006
- Ensured clients had fully functional systems, performing hardware and software upgrades as necessary, both at the main business location and across multiple sites, including childcare centers
- Upgraded PCs from Windows 98/2000 to Windows XP and maintained PC hardware and components for improved system performance
- Upgraded Windows Server 2000 (ADS) and Linux servers to Windows 2003 Server for enhanced security and system efficiency
- Set up and built an Intranet, implementing SharePoint to streamline communication and collaboration within the organization
- Developed and maintained logon scripts using Kickstart (VB-Scripting) and DOS batch scripting to automate and optimize system processes
- Managed and maintained security systems, including adding/removing access cards, video surveillance, and regular system maintenance
- Monitored backup systems to ensure data integrity and security
- Performed System Admin duties, including in-house auditing, monitoring staff web usage, ensuring timely virus updates, and improving IT knowledge for end-users
- Managed backups using Backup Exec and NetBackup, ensuring proper data protection and recovery procedures
- Maintained VPN system connections (dial-up) with Suncorp Bank for secure remote access to critical systems
- Managed additional duties such as downloading and updating transaction files for fuel cards from Shell and Caltex and uploading childcare database data via VPNs
Education
Network+ Certified -
Prometric Test Centre
11.2004
A+ Certified -
Prometric Test Centre
10.2004
Diploma - Information Technology
ACIT
02.2004
Advanced Diploma - Computer Engineering
South Bank Tafe
11.2003
Skills
- MS 365
- Azure
- Intune
- Exc
- KVM
- Switches (Managed, POE)
- Routers
- Wifi
- Access points
- Networking
- Windows 2019 Server
- Server 2016
- Hyper-V & Vmware
- Maintenance of Databases
- Batch (DOS) & Powershell Scripting
- Linux-imaging
- POS Imaging
- Network printers
- Pos repair & Maintenance
- UPS Installations
- Server Hardware Maintenance
- VPN Administration
- Windows
- Apple
- Repair
- Cisco
- IP Phone Setup
- Mobile installation
- Remote Desktop
- Anti-Virus User-Management
- Maintain and update Intranet
Leisure Activities
- Spending time with my family
- Reading (fiction and mystery novels)
- Bushwalking
- Cycling
- Beach
Timeline
IT Field Officer
Currently Employed
08.2022 - Current
IT Engineer
EOS IT Specialists
10.2020 - 10.2021
Fujitsu ICT Service Engineer
BEST IT Engineering (Agency)
03.2016 - 10.2020
Business Owner
The Universe Delivery LLC
05.2008 - 09.2012
Network Administrator (Contract)
HMW Partners
04.2007 - 11.2007
Systems Administrator (Contract)
API Leisure and Lifestyle
11.2005 - 10.2006
A+ Certified -
Prometric Test Centre
Diploma - Information Technology
ACIT
Advanced Diploma - Computer Engineering
South Bank Tafe
Network+ Certified -
Prometric Test Centre
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