Patrick Remorozo
ROOTY HILL
Summary
Patrick Remorozo is an enthusiastic science and creativity graduate eager to prove himself. Maintaining a strong confidence in collaborative and high paced work from his roles in customer service and as a science consultant in his degree for Creative Intelligence, Patrick is a resourceful and communicative team player eager to apply and adapt his experiences and expertise.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Decision Maker
Department Of Home Affairs
8 2023 - Current
- Currently an APS3 admin officer in Resident Returns Program Delivery. Have previously been in an acting position as an APS4 complex cases officer for 2 months at the end of 2023.
- Current duties involve decision making on streamlined cases and group mailbox management
- Previously held a temporary position assisting in NZ-461 temporary visas, commencing applications and assessing Bridging visas.
- Trained on complex processing for character/integrity related cases.
- Trained in departmental systems, policy and guidelines through internal program training and mandatory VCVTP training
Customer Care Specialist
Scentre Group
08.2020 - 08.2023
- Working as a proficient specialist in charge of taking consecutive customer service tickets and calls from Westfield across Australia.
- Responsible for quick and accurate resolution of customer issues.
- Trained in navigation of software and data to ensure customer issues are resolved and properly recorded for centre databases.
Food Service Team Member
Sydney Zoo
11.2019 - 02.2022
- Responsibilities in delivery high quality customer service in a brand new Zoo franchise
- High paced environment that demanded team work and communication with other departments for high quality service
Education
Bachelor of Forensic Science - Crime Scene Investigation
University of Technology Sydney
Ultimo, NSW 03.2018 - 07.2023
Diploma in Innovation - Creative Intelligence And Innovation
University of Technology
Sydney 04.2001 -
Skills
Confident speaker and communicator
undefinedTimeline
Customer Care Specialist
Scentre Group
08.2020 - 08.2023
Food Service Team Member
Sydney Zoo
11.2019 - 02.2022
Bachelor of Forensic Science - Crime Scene Investigation
University of Technology Sydney
03.2018 - 07.2023
Diploma in Innovation - Creative Intelligence And Innovation
University of Technology
04.2001 -
Decision Maker
Department Of Home Affairs
8 2023 - Current
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