Patrick Remorozo
ROOTY HILL
Summary
Patrick Remorozo is an enthusiastic science and creativity graduate eager to prove himself. Maintaining a strong confidence in collaborative and high paced work from his roles in customer service and as a science consultant in his degree for Creative Intelligence, Patrick is a resourceful and communicative team player eager to apply and adapt his experiences and expertise.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Decision Maker
Department Of Home Affairs
8 2023 - Current
- Currently an APS3 admin officer in Resident Returns Program Delivery. Have previously been in an acting position as an APS4 complex cases officer for 2 months at the end of 2023.
- Current duties involve decision making on streamlined cases and group mailbox management
- Previously held a temporary position assisting in NZ-461 temporary visas, commencing applications and assessing Bridging visas.
- Trained on complex processing for character/integrity related cases.
- Trained in departmental systems, policy and guidelines through internal program training and mandatory VCVTP training
Customer Care Specialist
Scentre Group
08.2020 - 08.2023
- Working as a proficient specialist in charge of taking consecutive customer service tickets and calls from Westfield across Australia.
- Responsible for quick and accurate resolution of customer issues.
- Trained in navigation of software and data to ensure customer issues are resolved and properly recorded for centre databases.
Food Service Team Member
Sydney Zoo
11.2019 - 02.2022
- Responsibilities in delivery high quality customer service in a brand new Zoo franchise
- High paced environment that demanded team work and communication with other departments for high quality service
Education
Bachelor of Forensic Science - Crime Scene Investigation
University of Technology Sydney
Ultimo, NSW 03.2018 - 07.2023
Diploma in Innovation - Creative Intelligence And Innovation
University of Technology
Sydney 04.2001 -
Skills
Confident speaker and communicator
Multidisciplinary team collaboration
Proficient in MS Office and Adobe software
Analysis of data/navigation of software
Documentation and reporting
Proficient in Departmental systems
Leadership and willingness to teach and learn
Adept in complex case loads and legislation
Timeline
Customer Care Specialist
Scentre Group
08.2020 - 08.2023
Food Service Team Member
Sydney Zoo
11.2019 - 02.2022
Bachelor of Forensic Science - Crime Scene Investigation
University of Technology Sydney
03.2018 - 07.2023
Diploma in Innovation - Creative Intelligence And Innovation
University of Technology
04.2001 -
Decision Maker
Department Of Home Affairs
8 2023 - Current