Patrick Remorozo

- Currently an APS3 admin officer in Resident Returns Program Delivery. Have previously been in an acting position as an APS4 complex cases officer for 2 months at the end of 2023.

- Current duties involve decision making on streamlined cases and group mailbox management

- Previously held a temporary position assisting in NZ-461 temporary visas, commencing applications and assessing Bridging visas.

- Trained on complex processing for character/integrity related cases.

- Trained in departmental systems, policy and guidelines through internal program training and mandatory VCVTP training

- Working as a proficient specialist in charge of taking consecutive customer service tickets and calls from Westfield across Australia.

- Responsible for quick and accurate resolution of customer issues.

- Trained in navigation of software and data to ensure customer issues are resolved and properly recorded for centre databases.

- Responsibilities in delivery high quality customer service in a brand new Zoo franchise

- High paced environment that demanded team work and communication with other departments for high quality service