Patrick Reyes
Margaret River,WA
Summary
Dynamic and dedicated professional with extensive experience in customer service and responsible alcohol service at Revelstoke Mountain Resort. Proven ability to resolve customer issues and maintain safety compliance while thriving under pressure. Skilled in team collaboration and effective communication, ensuring exceptional guest experiences and satisfaction.
Overview
9
9
years of professional experience
Work History
Banquets Bartender
Revelstoke Mountain Resort
Revelstoke, BC
04.2024 - 05.2025
- Prepared cocktails for banquet events according to recipes and customer requests.
- Checked identification of customers to verify age requirements for all alcoholic beverages served.
- Handled customer complaints professionally and courteously.
- Greeted customers upon their arrival at the bar; took orders accurately while providing helpful suggestions when requested.
- Adhered to state laws governing the sale of alcoholic beverages at all times.
- Performed opening procedures including turning on lights, starting music, filling ice bins and stocking garnishes for bar area.
- Completed daily side work tasks such as wiping down counters and restocking condiments and disposable items like straws and napkins.
- Inspected glasses for cleanliness before use; washed glasses using dishwasher or by hand when necessary.
- Provided excellent customer service by engaging in friendly conversations with guests while mixing drinks.
- Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
- Maintained an organized, clean and safe bar area; stocked shelves with liquor, beer, wine and other beverage items.
- Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.
Pool Bartender
Revelstoke Mountain Resort
Revelstoke, British Columbia
06.2024 - 04.2025
- Monitored guests' alcohol consumption to ensure they did not become intoxicated while on premises.
- Adhered to cash handling policies when accepting payments from customers.
- Followed safety procedures when handling sharp objects such as knives or bottle openers.
- Maintained cleanliness and sanitation of bar area, equipment, and glassware.
- Provided excellent customer service by being friendly and attentive to patrons' needs.
- Cleaned up spills quickly and safely according to health code regulations.
- Kept accurate records of all transactions using cash register or POS system.
- Greeted customers warmly upon entrance to the pool bar.
- Ensured that all state laws regarding alcohol service were strictly adhered to at all times.
- Educated customers on the different types of beers and wines available at the bar.
- Resolved customer complaints in a polite and professional manner.
- Performed opening and closing duties as assigned by supervisor.
Cafe Server
La Baguette
Revelstoke, British Columbia
05.2024 - 11.2025
- Practiced safe food handling techniques at all times while on shift.
- Adhered to health and safety regulations when preparing meals for guests.
- Communicated effectively with kitchen staff regarding order details.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Checked on customers during their meal to ensure satisfaction.
- Maintained a neat appearance while on duty.
- Processed cash and credit card payments accurately.
- Cleaned dining area including tables, chairs, floors, windowsills, countertops.
- Followed proper food handling procedures according to state guidelines.
Bartender
Revelstoke Mountain Resort
Revelstoke, BC
12.2023 - 04.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
Bartender/Server
Settlers Tavern
Margaret River, WA
01.2022 - 01.2023
- Warmly welcomed guests with a smile ensuring that they were promptly served and satisfied
- Prepared and served alcoholic beverages including wine, beer and cocktails
- Studied and memorized cocktail recipes, dozens of local beers and wine in order to give quality recommendations for the guests
- Maintained a clean, organized and a well-stocked bar area by managing inventory, wiping down surfaces, loading/unloading glassware and replenishing fresh ingredients
- Ability to resolve customer complaints
- Handled and processed credit, debit and cash transactions
- Ensured a safe environment by coordinating with the team to regulate alcohol consumption and prevent conflicts
- Be available at short notice to provide relief
- Work in a team as well as in an individual environment
- Adhere to WHS standards including hygienic food handling
Production Manager
Yelverton Protea Farm
Margaret River, WA
01.2017 - 01.2022
- Managed and trained fellow employees to do the job as efficiently and as effectively as possible
- Ability to resolve customer troubles/problems in a professional and a well respected manner
- Provide excellent customer service
- Ability to work in a team as well as in an individual environment
- Provide support for the other managers
- Ability to think and plan ahead
- Ability to anticipate and solve a problem
Skills
- Written and verbal communication
- Staff management
- Safety compliance
- WHS regulations
- Pressure resilience
- Instruction adherence
- Ethics and honesty
- Reliability
- Team collaboration
- Autonomy and initiative
- Problem-solving
- Customer service excellence
- Responsible alcohol service
Summary
A dedicated and enthusiastic individual with a commitment to excellence and passion for continuous learning and development. I bring a diverse range of skills, experience and knowledge that have been developed over the years throughout my professional experience.
Timeline
Pool Bartender
Revelstoke Mountain Resort
06.2024 - 04.2025
Cafe Server
La Baguette
05.2024 - 11.2025
Banquets Bartender
Revelstoke Mountain Resort
04.2024 - 05.2025
Bartender
Revelstoke Mountain Resort
12.2023 - 04.2024
Bartender/Server
Settlers Tavern
01.2022 - 01.2023
Production Manager
Yelverton Protea Farm
01.2017 - 01.2022
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