Summary
Overview
Work History
Education
Skills
Availability
References
Personal Information
Timeline
Generic

PATRICK RIYAD

Mill Park,VIC

Summary

Dynamic and dedicated professional with extensive customer service experience at Coles, excelling in therapeutic communication and time management. Proven ability to enhance customer satisfaction and maintain high standards of service. Passionate about leveraging skills in medical imaging and patient assessment to contribute positively in a new role.

Overview

11
11
years of professional experience

Work History

School Assistant

Northern College of the Arts & Technology
Preston , Victoria
10.2024 - 05.2025

The After School Hours Assistant provides support to teachers and staff by assisting with classroom tasks, organising learning materials, and maintaining clean and orderly environments. Responsibilities include tidying workspaces, setting up and packing down resources, and helping with general cleaning and organisation to ensure a smooth end-of-day transition.

Crew member

Coles
02.2018 - 01.2024
  • Coles has been longest and current occupation.
  • I have worked in various roles which has taught me extensive skills as well as elevate my customer service skills.
  • In particular, I learnt how to use various tools to assist customers.
  • I also learned the importance of cleaning as you go to keep the store safe for both co-workers and customers.
  • I have learnt a lot through this role, but looking for a new position which I can demonstrate my abilities.

Crew member

Tommy Hilfiger
01.2021 - 01.2023
  • Provided exceptional customer service, assisting customers with product selection and purchases.
  • Managed inventory, ensuring shelves were well-stocked and products were displayed attractively.
  • Supported visual merchandising efforts, contributing to store layout and presentation to enhance the shopping experience.
  • Processed transactions efficiently and accurately, handling cash, credit, and returns.
  • Collaborated with team members to achieve sales targets and maintain a high standard of store operations.
  • Assisted with training new employees, fostering a team-oriented work environment.

Tutor

Kumon
11.2014 - 02.2016
  • As a primary school tutor, I was expected to teach a few children at a time in mathematics twice a week.
  • Due to the nature of the job, I was required to be diverse with my teaching methods and with work according to each student pace.
  • This role was rewarding as many of the students achieved fantastic results despite some having academic impairment.

Crew member

McDonald’s
Christies Beach
12.2013 - 12.2015
  • As a crew member at McDonald's, I am expected to provide customers with quick and accurate service.
  • Additionally, I must be able to use a broad range of equipment tools and cleaning products to ensure each product sold is of top quality.
  • As my customer service skills developed, so has my diligence and integrity to work consistently hard over long shifts.
  • I have also been required to engage in other roles within the store that did not fit my job description.
  • Due to my hardworking and determined attitude, I was able to complete such tasks efficiently.
  • I was also required to:
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Maintained high standards of service, cleanliness, sanitation and food quality.

Education

Bachelor of Applied Science - Medical Imaging

RMIT University
06.2025

Bachelor of Health Sciences - Master of Occupational Therapy

Flinders University
01.2019

Prescott College

Skills

  • Medical imaging
  • Patient assessment
  • Health informatics
  • Therapeutic communication
  • Customer service
  • Time management

Availability

05:00 to 23:00, 06:00 to 23:00, 06:00 to 23:00

References

  • Chrissa Kesisoglou, Coles area Manager, 0416 073 156
  • Angela Iacobellis, Tommy Hilfiger Regional Manager, 0438 936 839
  • Matt Thomas, Coles area Manager, 0466 297 919
  • Rachel Dorsett, On the Run regional Manager, 0420 427 900
  • Phillip Hodges, Teacher/coordinator, 0401 831 893

Personal Information

Date of Birth: 09/28/99

Timeline

School Assistant

Northern College of the Arts & Technology
10.2024 - 05.2025

Crew member

Tommy Hilfiger
01.2021 - 01.2023

Crew member

Coles
02.2018 - 01.2024

Tutor

Kumon
11.2014 - 02.2016

Crew member

McDonald’s
12.2013 - 12.2015

Bachelor of Applied Science - Medical Imaging

RMIT University

Bachelor of Health Sciences - Master of Occupational Therapy

Flinders University

Prescott College
PATRICK RIYAD