Patrick Roberts
Townsville,QLD
Summary
Trustworthy individual offering over 5 years working as qualified Hardware Technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
Overview
5
5
years of professional experience
Work History
Full Time Repairs Technician
The Computer Workshop
01.2018 - 01.2021
- Computer and Laptop Repair - Software and Hardware, Trouble shooting, Customer services - sales of laptops and equipment, Order stock and maintain stock levels
Full Time Manager and Repairs Technician
The Laptop Man
11.2017 - 01.2018
- Computer and Laptop Repair - Software and Hardware, Trouble shooting, Customer services - sales of laptops and equipment, Order stock and maintain stock levels, Supervise and education work experiences students
Casual Barista
Cat's Meow Café
03.2016 - 11.2017
- Cash handling/Knowledge of EFTPOS/Point of sale transactions/End of day procedures, Taking customer orders, Barista experience, Food handling/preparation, General cleaning/workspace organization, sterilization of tools and equipment
Casual Tech Support Consultant
Telstra Platinum
08.2015 - 01.2016
- Technical Support for Telstra Customers including phone, core infrastructure applications, email, anti-virus, backup, hardware, troubleshooting internet issues (Cable, ADSL, wireless broadband, NBN), Knowledge of email systems and Microsoft Office, Increase revenue of branch and company as a whole by obtaining suitable new business, Complaints department training
Education
Ryan Catholic College
11.2012
Skills
- System Troubleshooting
- Equipment Repair
- User Training
- System Installation
- Customer Service
- Maintenance and Repairs
- Troubleshooting
- Customer Rapport
- Team Training
Profile
26, 06/13/1995, Open Manual License
Attributes
- Efficient, with attention to detail
- High interpersonal communication skills
- Ability to coordinate and relate to a wide range of personalities from diverse socioeconomic and cultural backgrounds
- Work well in a team; working together to achieve common goals of delivery and maintaining a good line of communication
- Ability to handle most situations due to experience in customer service and hospitality
- Quick learner
- Highly dependable
- Exceptional time management skills
- High work ethic
- Able to handle pressure
- Leadership traits
- Highly motivated
- Hands on individual
- Exceeds KPI's
References
- Lachlan Elias, The Computer Workshop, 0431 001 203
- Jordan Wilson, The Computer Workshop, 0431 887 945
Timeline
Full Time Repairs Technician
The Computer Workshop
01.2018 - 01.2021
Full Time Manager and Repairs Technician
The Laptop Man
11.2017 - 01.2018
Casual Barista
Cat's Meow Café
03.2016 - 11.2017
Casual Tech Support Consultant
Telstra Platinum
08.2015 - 01.2016
Ryan Catholic College
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