Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Salima

BURWOOD,NSW

Summary

Dynamic Business Software Consultant at BrightHR with a proven track record in lead generation and customer relationship management. Expert in upselling techniques, I consistently enhance client satisfaction and drive revenue growth. Skilled negotiator and effective communicator, I excel in building lasting relationships that foster business success.

Overview

6
6
years of professional experience

Work History

Business Software Consultant

BrightHR
Sydney , NSW
11.2024 - 04.2025
  • Generated leads through cold calling, networking, and referrals.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Addressed customer questions and concerns regarding products and services.
  • Worked with fellow sales team members to achieve group targets.
  • Negotiated deals and handled complaints or objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Retail Sales Assistant

Adidas
Chadstone, VIC
07.2022 - 12.2023
  • Assisted customers with product selection to meet their needs.
  • Provided support to colleagues in order to ensure smooth running of operations.
  • Helped maintain the security of the store by monitoring suspicious activities.
  • Assisted in setting up displays for promotional items.
  • Resolved customer complaints in a professional manner.
  • Operated the cash register, accepted payment, and issued receipts.
  • Answered questions from customers about products and services.
  • Greeted customers and provided excellent customer service.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.

Landscaper

Majestic Landscaping
Nunawading, VIC
06.2019 - 02.2020
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Installed underground sprinkler systems to provide grass and greenery with adequate water supply.
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
  • Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
  • Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.

Education

Certificate III in Music Industry - Music Industry And Production

SAE Creative Media Institute
Byron Bay, NSW
10.2017

Some College (No Degree) - Health And Physical Fitness

Fit College
Parramatta, NSW

Skills

  • Sales strategy development
  • Customer relationship management
  • Lead generation
  • Customer service
  • Upselling techniques
  • Team building
  • Networking skills
  • Effective communication
  • Time management
  • Team collaboration
  • Negotiation skills
  • Problem solving
  • Promotional communication
  • Relationship building

Timeline

Business Software Consultant

BrightHR
11.2024 - 04.2025

Retail Sales Assistant

Adidas
07.2022 - 12.2023

Landscaper

Majestic Landscaping
06.2019 - 02.2020

Certificate III in Music Industry - Music Industry And Production

SAE Creative Media Institute

Some College (No Degree) - Health And Physical Fitness

Fit College

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Patrick Salima