Patrick Scarpin
Stanhope Gardens,NSW
Summary
Experienced Customer Service Agent with a proven track record of delivering exceptional customer service, resolving complex issues, and fostering positive customer relationships. Skilled in resolving customer inquiries via email, phone with a focus on defusing tense situations and delivering best-in-class solutions. Proficient in service administration, eCommerce support, and order processing. Passionate about audio technology and proficient in various instruments and equipped with sound knowledge of equipment, . Specialized in production, mixing, and mastering. I bring a strong work ethic to support others in honing their creative abilities and am highly motivated to contribute to dynamic teams and projects.
Overview
8
8
years of professional experience
Work History
Sales Associate
Beacon Lighting
Castle Hill
05.2016 - 10.2022
- Proficient in customer service best practices, with a focus on empathy and problem-solving.
- Assisted customers with product selection, sizing and styling.
- Strong communication skills, both written and verbal, for effective interaction with customers and team members.
- Experience with eCommerce support tools and platforms.
- Familiarity with shipping and postage processes, order fulfillment, and inventory management.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Ability to work both independently and collaboratively within a team environment.
Musician
Self-Employed
Stanhope Gardens
11.2022 - Current
- Performed, recorded, produced, mixed and mastered my own work.
- Recorded all my own vocals using Rode NT1-A Microphone.
- Contributed to recording in a professional studio setting.
- Composed and performed original music live.
- Maintained audio equipment.
Education
High School Diploma -
Gilroy Catholic College
Castle Hill09-2015
Skills
- Frontline service and support to customers
- Sound Editing
- Service administration
- Audio Production
- Equipment Setup
- Troubleshooting
- Experience with case management
- Team Collaboration
Timeline
Musician
Self-Employed
11.2022 - Current
Sales Associate
Beacon Lighting
05.2016 - 10.2022
High School Diploma -
Gilroy Catholic College
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