Patrick Selway-Story

• Working with the P&C leadership team to develop and execute the P&C strategy aligned with the business goals
• Providing strategic and operational business partnering support including advice, challenge and coaching to senior leaders and people managers to achieve optimal outcomes and enhance leadership capability
• Facilitate and deliver annual P&C cyclical activities including talent and succession planning, compensation review and employee engagement survey action planning
• Manage grievance resolution including management of investigations
• Delivery of training to People Managers on P&C activities including engagement
• Escalation point for P&C Advisors and HR Shared Services
• Management of complex termination and performance management and injury/illness cases
• Management of strategic projects such as restructures and other related projects
• Active member of global Project Teams within the P&C remit
• trusted and credible P&C business partner, with a strong business/customer focus

• Manage complex performance management, termination, workers compensation and prolonged illness cases.
• Coach and advise line managers on Lendlease People & Culture policies and employment legislation.
• Influence manager decision making to support the achievement of D&I targets
• Interpret and provide advice on Awards and Enterprise Agreements.
• Manage the annual award review and wages increase across multiple awards and Enterprise Agreements.
• Analyse compensation data, complete benchmarking and provide increase recommendations.
• HR Lead for Property graduate program including management of graduate rotations and roll-off selection process.
• Review, develop recommendations and update HR policies across the Lendlease Australian business.
• Classify positions within the Career Job Framework and assist managers with the development of position descriptions.
• Resolve Workday queries and issues that are escalated from People Connect Shared Service team.
• Actively monitor HR Master Data to ensure accuracy.
• Create HR reports, analyse data and determine insights.
• Other generalist tasks as delegated by General Manager, P&C Managers and P&C Business Partners.

Key Achievements

• Responsible for managing Lendlease’s participation in the government’s JobKeeper scheme
• Coordinated large scale redundancy process across Property
• Developed P&C graduate to perform role of P&C Advisor
• Led the Prolonged Illness policy review

• Providing accurate advice by telephone and in writing to members on all aspects of employee relations issues including wages, award conditions, termination processes, discrimination, workplace health & safety, income tax, payroll tax, equal employment opportunity, superannuation and workers compensation.
• Interpreting and communicating member obligations under the Fair Work Act 2009 including the National Employment Standards, as well as relevant modern awards.
• Representing members in disputes with employees and former employees, including Conciliation for unfair dismissal claims in addition to underpayment claims. This involves contact usually by telephone, with arguments in writing, to the Fair Work Commission, Fair Work Ombudsman and unions to resolve matters as favourably and efficiently as possible for members.
• Creating news articles regarding recent significant cases, modern award matters and other employment relations issues to be published in MTA journals and newsletters.
• Researching various employment relations issues in the preparation of submissions and evidence.
• Maintaining a thorough understanding of current employee and industrial relations events and trends.
• Assisting members with the set-up, training and operation of the MTA payroll system and information system.

· Manage a portfolio of injury claims consisting of medically discharged police officers and assess all aspects of liability, setting quantum pursuant to legislation and guidelines.

· Build strong relationships and provide support to injured workers suffering from predominantly psychological injuries including Post Traumatic Stress Disorder and related psychiatric disorders through regular phone contact, goal-setting and approval of reasonably necessary treatment.

· Manage claims in accordance with legislation, regulations and internal policies and procedures.

· Manage all administration tasks with high attention-to-detail relating to payments, paperwork and claims-related matters.

· Establish and maintain effective relationships with third party service providers and proactively manage external parties including treatment providers, solicitors, rehabilitation consultants and investigators.

· Lead numerous project workgroups that have developed my team’s capabilities and focused on driving improved client outcomes.

• Review client instructions, insurance claim documentation and witness statements.
• Identify key issues and persons of interest.
• Formulate investigation plans.
• Locate and contact persons of interest.
• Prepare detailed interview questions applicable to each person of interest.
• Conduct face-to-face interviews with the insured and witnesses.
• Conduct fieldwork including scene examinations and taking photographs.
• Prepare preliminary and final reports in accordance with client instructions.
• Quickly develop report and build relationships with clients, the insured and witnesses.

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Deliver exceptional inflight service to support Brand and Market objectives.
• Contribute to the optimisation of operational performance.
• Comply with the Corporate WHS and Security requirements and safety responsibilities.
• Comply with Corporate standards, Policies and obligations.
• Anticipate customer needs and find appropriate solutions.
• Consistently ensure exception levels of customer service are provided in an environment of high and constantly growing expectations.

• Meet and greet customers on arrival at the airport in a proactive and initiative manner.
• Check-in Virgin Blue customers and client airline customers with genuine enthusiasm.
• Assist customers with boarding and disembarking information, including checking correct documentation.
• Assist customers with special needs ensuring discretion and personal integrity.

Provide passengers with an exceptional premium customer service experience.