Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patrick Sleaby

Balwyn

Summary

Proven to enhance customer satisfaction and team productivity at Coles Local, exceling in complex problem-solving and customer service. Demonstrated ability to streamline operations and foster positive client relationships at Grenda Drive Convenience, achieving high client retention. Skilled in cash handling and conflict resolution. Bringing a goal-oriented mindset to achieve and surpass targets. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level construction position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Junior Foreman

Buildcon
03.2024 - 09.2024
  • Enhanced construction project efficiency by streamlining communication between team members and maintaining organized documentation.
  • Improved overall productivity by training new hires on company policies, procedures, and job-specific skills.
  • Assisted in cost control by monitoring material usage, waste reduction efforts, and ensuring proper inventory levels were maintained on site.
  • Contributed to meeting deadlines consistently by proactively identifying potential bottlenecks and implementing solutions to overcome them.
  • Accomplished budget management by monitoring project expenses and implementing cost-saving measures when necessary.

Growth and Account Manger

Grenda Drive Convenience
01.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Retail Team Member

Coles Local
08.2022 - Current
  • Managed store closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Played an integral role in the success of special events such as holiday sales or promotions, coordinating logistics alongside management teams.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Streamlined checkout process by efficiently handling cash register operations, minimising wait times for customers.
  • Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Education

Bachelor of Project Management - Property, Construction And Project Management

RMIT University
Melbourne, VIC
07.2028

Diploma of Building And Construction (Building) - Built Environment And Sustainability

RMIT University
Melbourne, VIC
07.2025

High School Diploma -

Balwyn High School
Balwyn North, VIC
12.2022

Skills

  • Store maintenance
  • Cash Handling Accuracy
  • Goal-oriented mindset
  • Reliability and punctuality
  • Professional Appearance
  • Brand representation
  • Conflict resolution techniques
  • Order Processing
  • Payment Processing
  • Complaint Handling

Languages

Arabic
Professional Working
English
Native or Bilingual

Timeline

Junior Foreman

Buildcon
03.2024 - 09.2024

Retail Team Member

Coles Local
08.2022 - Current

Growth and Account Manger

Grenda Drive Convenience
01.2019 - Current

Bachelor of Project Management - Property, Construction And Project Management

RMIT University

Diploma of Building And Construction (Building) - Built Environment And Sustainability

RMIT University

High School Diploma -

Balwyn High School

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Patrick Sleaby