Patrick Sze
Epping,Australia
Summary
Managed day-to-day business operations. Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation. Hired trained, and managed a high-performing team of employees dedicated to achieving company goals. Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty. Established foundational processes for business operations. Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues. Established, optimized and enforced business policies to maintain consistency across industry operations. Prepared bank deposits and handled business sales, returns, and transaction reports. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs. Put together realistic budgets based upon costs and fees for successfully operating business. Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success. Assisted in recruiting, hiring and training of team members. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Updated and resolved incidents and managed accessorial charges objectively while maximizing profit. Supervised creation of exciting merchandise displays to catch attention of store customers.
Overview
23
23
years of professional experience
Work History
Territory Manager
RFG
NSW, NSW
01.2024 - Current
- Provided guidance on the implementation of new policies and procedures in stores.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Implemented new processes and procedures tactfully and passionately.
- Aligned procedures and protocols with changing business demands.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Oversaw regional and local sales managers and staff.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Department Manager
Coles
Epping, NSW
06.2020 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Assisted with hiring, training and mentoring new staff members
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty
- Established foundational processes for business operations
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Established, optimized and enforced business policies to maintain consistency across industry operations
- Prepared bank deposits and handled business sales, returns, and transaction reports
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Put together realistic budgets based upon costs and fees for successfully operating business
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Supervised creation of exciting merchandise displays to catch attention of store customers
OWNER(Franchise Trainer)
Pizza Hut
Guildford, NSW
08.2010 - 12.2018
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Maintained relationships with existing clients by providing superior customer service.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Led startup and creation of operational procedures and workflow planning.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Area Manager
Pizza Hut
Beverly Hills, Riverwood, Mortdale, Lurnea, Revesby, Belfield And Guildford, NSW
01.2003 - 01.2010
- Improved customer satisfaction through staff training in customer service and product knowledge
- Completed point of sale opening and closing procedures
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Approved regular payroll submissions for employees
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Supervised guests at front counter, answering questions regarding products
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Developed a successful employee retention plan, reducing staff turnover
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Provided guidance on the implementation of new policies and procedures in stores.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Store Manager
Pizza Hut
Beverly Hills, NSW
12.2001 - 12.2002
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented efficient systems for tracking stock movement.
- Implemented campaigns and promotions to help with developing goods and services.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Created weekly work schedules for store personnel.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Advanced Diploma - Business Management
Martin College
Sydney, NSWCertificate III - Hospitality
Carrick Institute of Education
Sydney, NSWSkills
- Safety awareness
- Cleanliness and hygiene
- Efficient Stocking
- Heavy Lifting
- Product Rotation
- Interpersonal Relations
- Effective problem solving
- Safety understanding
- Documentation abilities
- Documentation skills
- Dependable and reliable
- Time Management
- Teamwork and Collaboration
- Pallet arrangement
- Customer Service
- Quick Learner
- Motivated Team Player
- Product restocking
- Storage Organization
- Stocking and Replenishing
- Loading and unloading
- Customer Relationships
- Staff Training
- Cash Register Operations
- Critical Thinking
- Stocking Safety processes and procedures
- Inventory counting
- Inventory Tracking
- Inventory Management
- Equipment Operation
- Product Labeling
- Sales Support
- Business development and planning
- Controlling costs
- Recruitment and hiring
- Performance management
- Goals and performance
- Sales minded
- Staff training and development
- Territory management
Languages
- English, Full Professional
- Chinese (Cantonese), Native or Bilingual
- Chinese (Mandarin), Professional Working
Timeline
Territory Manager
RFG
01.2024 - Current
Department Manager
Coles
06.2020 - 12.2023
OWNER(Franchise Trainer)
Pizza Hut
08.2010 - 12.2018
Area Manager
Pizza Hut
01.2003 - 01.2010
Store Manager
Pizza Hut
12.2001 - 12.2002
Advanced Diploma - Business Management
Martin College
Certificate III - Hospitality
Carrick Institute of Education