Patrick Yi
Ermington
Summary
Motivated and detail-oriented civil engineering student with a strong foundation in building surveying, structural analysis, and construction principles. Currently completing a degree in civil engineering, with a keen interest in building compliance, development approvals, and sustainable urban infrastructure.
Experienced in using AutoCAD, Civil 3D, and Microsoft Office for drafting, documentation, and data management. Strong analytical and problem-solving skills, complemented by excellent communication and teamwork abilities developed through tutoring and volunteer teaching roles.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
PJ Tours
02.2023 - Current
- Monitored customer feedback and implemented improvements to revise service quality
- Managed booking systems, reservations, and scheduling to optimise customer convenience
- Facilitated marketing efforts by promoting tours, packages, and special offers to customers
- Handled customer inquiries, complaints, and special requests professionally and efficiently
Swim Instructor
Swim21 Australia
09.2020 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Mathematics Tutor
XCD Potentia Education
02.2023 - 11.2024
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Adapted lesson plans according to individual needs, ensuring all students received appropriate levels of challenge and support.
- Employed creative problem-solving approaches during lessons that helped increase interest in mathematics among students.
Tutor
CS Education
05.2020 - 05.2021
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor of Engineering (Honours) - Civil Engineering
University of New South Wales
Sydney, NSW12-2026
Higher School Certificate -
Baulkham Hills High School
Baulkham Hills, NSW12-2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Teamwork
- Structural and geotechnical engineering fundamentals
- Report writing and documentation skills
- AutoCAD
- BIM360
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
PJ Tours
02.2023 - Current
Mathematics Tutor
XCD Potentia Education
02.2023 - 11.2024
Swim Instructor
Swim21 Australia
09.2020 - Current
Tutor
CS Education
05.2020 - 05.2021
Bachelor of Engineering (Honours) - Civil Engineering
University of New South Wales
Higher School Certificate -
Baulkham Hills High School
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