Patrick Zelezniak-Harriss
Kewarra Beach,QLD
Summary
Competent Administration Officer with experience at Queensland Health, adept in database administration and offering exceptional communication skills. Excelled in enhancing patient experience and streamlining administrative processes, demonstrating a keen eye for detail and a commitment to delivering high-quality support. Achieved significant improvements in patient record accuracy and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administration Officer
Queensland Health
09.2022 - Current
- Sound interpersonal communication and listening skills with the ability to effectively and sensitively interact with patients and all levels of staff and stakeholders to ensure an effective service is delivered.
- Admissions, patient movements - ward transfers, updating patient records and discharge processes to ensure appropriate bed management.
- Sound knowledge of CHHHS electronic Health Information Systems such as HBCIS, MyHR and ESM.
- Complete Patient Election forms upon admission to ensure proficiency and accurate capturing of funding sources eg: Private Health and Work Cover.
- Ability to maintain discretion and confidentiality when processing requests ensuring patient care and funding reimbursement processes are accurate.
- Ability to work in a team environment ensuring a safe and harmonious workplace for all levels of staff.
- Organisation and prioritisation skills with the ability to excel in a fast-paced setting by managing multiple tasks simultaneously and effectively to deliver a high standard service.
- MPU infusion bookings for ongoing treatment as directed by Registered Nursing staff.
- Identifying and capturing own source revenue funding streams for eligible and non eligible patients.
- Maintain inventory and ensure office supplies are in stock and ordering supplies.
- Complete all administration and batching requirements for discharged patients
- Provide administrative support as required to enable health professionals and medical staff meet their objectives and deliver services to clients and colleague
Administration Officer
Queensland Health Patient Flow Unit NMSU
01.2022 - Current
- Adding AIN deficits and rosters into Shiftmatch
- Payroll queries eg: staff shifts not paid and escalating accordingly.
- Updating mandatory training across various systems to ensure data is up to date.
- Provide administrative support to Nurse Unit Managers.
- Prepare amend, scan and upload AVACs daily to payroll to ensure staff are paid correctly.
- Amendments of declined AVACs from payroll.
- Maintaining database, Outlook, Shiftmatch, Trendcare, GISMO, iLearn, Mobicall,
- High level of data entry with good level of accuracy and attention to detail
- Communication with staff via text, phone, email and staff walk ins
- Book staff into mandatory training education eg: Nursing Orientation, Generic Orientation, Cultural Practice
- Provide administrative support to cover sick/Rec leave across the Patient Flow Unit
- Liaising with successful candidates to collate all recruitment paperwork and create new files and input new employee details into various programs
- Assist with weekly orientation of new staff for Daily Staffing Unit and Casual Pool
Administration Officer
Queensland Health COVID Services
08.2021 - 06.2022
- Coached employees through day-to-day work and complex problems.
- Answered constant flow of patient calls with minimal wait times.
- Offered advice and assistance to patients, paying attention to special needs and wants.
- Responded proactively and positively to rapid change.
- Promote great experience by addressing patient concerns, demonstrating empathy and resolving problems swiftly.
- Arrange follow-up appointments for patients including Hotel Quarantine when discharging
- Participate in team meetings and attend training as identified
- High level of data entry with good level of accuracy and attention to detail
- Competency with computers and experience in utilising CHHHS computerised programs including HBCIS, ESM, Microsoft Office, Service Now, Mobicall and QLD Health sharepoint
- Proven ability to work effectively both independently and as part of a collaborative team and meet required deadlines
- Weill-developed communication and interpersonal skills and the proven ability to build and maintain positive, productive relationships with internal and external stakeholders
- Demonstrated ability to interact effectively with diverse range of people whilst always adhering to the core CHHHS Values
- Complete administration duties including the batching of all paperwork pertaining to patient admissions and discharges, outpatient bookings, photocopying, routine upkeep of the reception area
- High level of organisation skills with the ability to prioritise workloads to meet deadlines
- Follow policies, procedures and instructions relating to work health and safety that are relevant to the work being undertaken to ensure high quality and safe services in the workplace.
- Comply with policies and procedures provided for the safety of myself and others at the workplace.
Online Shopper
Coles Supermarket
09.2019 - 08.2020
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Picked quality and accurate items for daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Train and assist new team members
- Using computer programs to receive and process customer orders and credit card payments
Education
School Certificate -
St Andrews College
Redlynch, QLDHigh School Diploma -
Smithfield High School
Smithfield QLD11.2018
Skills
- Active listening
- Communication
- Computer skills
- Organisation skills
- Problem solving
- Time management
- Friendly and positive attitude
- Attention to detail
- Database administration
- File Maintenance
- Administrative support
Certification
- Certificate 3 in Fitness
- Certificate in Woodwork
Referees
Gemma Crichton
Cairns and Hinterland Hospital and Health Service
Nurse Unit Manager
A/Nurse Unit Manager Patient Access
Phone: 07 422 68780
Email: Gemma.Crichton@health.qld.gov.au
Angela Cater
Cairns and Hinterland Hospital and Health Service
Nurse Unit Manager Nursing & Midwifery Staffing Unit
Phone: 07 422 69358
Email: Angela.Cater@health.qld.gov.au
Timeline
Administration Officer
Queensland Health
09.2022 - Current
Administration Officer
Queensland Health Patient Flow Unit NMSU
01.2022 - Current
Administration Officer
Queensland Health COVID Services
08.2021 - 06.2022
Online Shopper
Coles Supermarket
09.2019 - 08.2020
School Certificate -
St Andrews College
High School Diploma -
Smithfield High School
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