Patrick Arielu Fruean
Apia,Faleata
Summary
Customer-focused Telecommunications & Front Desk Representative with 2 years’ experience in mobile services, SIM management, and front-desk security. Skilled in troubleshooting, conflict resolution, and multitasking, with a proven ability to deliver positive and efficient customer experiences. Currently a third-year BSc student in Physics & Computer Science at the University of the South Pacific, passionate about applying problem-solving and analytical skills to technology and customer service.
Overview
5
5
years of professional experience
Work History
Telecommunications Customer Service Representative
Digicel
Apia, Samoa
01.2023 - 12.2025
- Provided front-desk customer service, assisting customers with mobile recharges, prepaid plans, and account enquiries.
- Performed SIM card activations, replacements, PUK assistance, and number transfers with accuracy and efficiency.
- Supported customers in selecting appropriate mobile plans, data bundles, and add-on services based on their needs.
- Troubleshot basic device, network, and account issues, offering clear and patient guidance.
- Processed payments and transactions using point-of-sale systems while maintaining excellent cash-handling accuracy.
- Delivered friendly, professional customer service, contributing to a positive store experience during peak holiday periods.
- Maintained up-to-date knowledge of Digicel services, promotions, and prepaid/postpaid offerings.
- Resolved customer complaints swiftly, ensuring positive resolutions and maintaining brand loyalty.
- Executed daily administrative tasks efficiently, contributing to team productivity and workflow consistency.
Security
Top Security
Apia Samoa
10.2020 - 02.2021
- Responded swiftly to security incidents and effectively resolved security issues.
- Enhanced lobby security by implementing strict visitor management procedures.
- Ensured security of facility perimeter by conducting routine patrols.
- Implemented comprehensive defense plans to significantly improve base security.
- Performed detailed compliance checks to improve security protocols.
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Enhanced system security by implementing comprehensive malware protection strategies.
- Reduced security vulnerabilities by regularly auditing system access controls.
- Trained personnel on security best practices, protocols and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Computer Science
University of South Pacific
Suva Fiji10.2026
Bachelor of Science - Physics
University of South Pacific
Suva Fiji10.2026
Skills
- Mobile account management (recharges, SIMs, plan support)
- Troubleshooting device & network issues
- Sales & promotion of telecom products
- Front desk operations & reception
- Point-of-sale transactions & cash handling
- Communication & conflict resolution
- Attention to detail & accuracy
- Time management & multitasking
- Professionalism & customer-oriented approach
- Problem-solving & teamwork
- Customer service
- Data entry
- Microsoft Excel
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Telecommunications Customer Service Representative
Digicel
01.2023 - 12.2025
Security
Top Security
10.2020 - 02.2021
Bachelor of Science - Computer Science
University of South Pacific
Bachelor of Science - Physics
University of South Pacific