Patrick Ivan Feliciano

• Conducting regular training sessions to educate cabin crew and cabin managers on safety and emergency procedures, service standards and company policies and regulations

• Evaluating the performance of cabin crew and cabin managers to ensure that they are meeting company standards and adhering to safety procedures. This also includes reviewing performance reports, and observing crew members during flights

• Provide feedback and coaching to help them improve their performance. This may involve requesting for additional training, explaining the importance of safety procedures and offering guidance on how to improve

• Responsible for enforcing safety regulations and ensuring that cabin crew and cabin managers are adhering to them. This involves doing currency flight assessments or doing initial checks for new cabin crew members

• Keeping accurate records of training sessions, crew member evaluations, and any incidents or violations that occur to track crew member performance and ensure compliance with safety regulations

• Ensuring the safe operation of trains, adhering to all applicable regulations and procedures, and maintaining a high level of situational awareness while driving

• Continually improve skills and knowledge through ongoing training and development opportunities

• Communicate effectively with other train drivers, train guard, signallers, control centers and station staff to ensure a coordinated and efficient operation of the Sydney Trains network

• Accountable for maintaining my train and equipment in a safe and reliable condition and communicating effectively with passengers to provide a positive experience

• Worked with high valued customers to understand needs and provide exceptional and total quality service
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
• Prepared operational reports or records for upper management reviews
• Maintained knowledge of airline business operations to keep departments and crew up to date on important work-related changes
• Inspected equipment to maintain proper functioning during peak activity
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately to conduct preflight briefings
• Selected as a VA Change champion for the Crew Management System to support the project team and assist with the system rollout.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Assisting in providing information about Government Claims
• Processing of Government Business Grants and Claims
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Log calls, write back emails and process tasks using Salesforce Lightning and Classic
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Adapted to new applications and maintained knowledge of current technologies.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Received escalated calls during high volume phone hours as part of supervisory team.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Engaged in learning and development opportunities to promote continued performance improvement.
• Answered average of 80-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Built rapport with customers and followed up with clients to confirm address of concerns.

• Monitored players during each hand to identify possible cheating or other unscrupulous behavior
• Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently
• Inspected gaming equipment/machines and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
• Resolved conflicts and negotiated mutually beneficial agreements between parties

• Monitored players during each hand to identify possible cheating or other unscrupulous behavior
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Exceeded goals through effective task prioritization and great work ethic.
• Create and conduct events in the online world
• Managed the server professionally ensuring all players are following regulations and giving disciplinary actions accordingly
• Planned and set up games with specific subject matter and stories.
• Communicated clearly and on-time to share clues and direct game actions.