Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Patrick Joseph McClelland

Bexley North,NSW

Summary

I am an undergraduate at Western Sydney University with a major in accounting. I am seeking vacationer and graduate opportunities in professional services in order to gain experience in the business world.

I am reliable, dedicated and a great problem solver. I am also a good team player and industrious. My skills working in retail have provided the foundations for providing exceptional customer service and problem solving under pressure.

Overview

4
4
years of professional experience

Work History

Duty Manager

Woolworths Metro
Zetland, NSW
01.2022 - Current

Crew

Red Rooster
Punchbowl, NSW
10.2020 - 05.2021

Education

Bachelor of Business - Major in Accounting

Western Sydney University
Parramatta City
11-2025

Higher School Certificate -

St Mary's Cathedral College
Sydney
12-2021

First Aid Officer & CPR Training

Woolworths
Sydney, NSW
12-2023

Skills

  • Led a team of up to 12 team members on any given night through peak trading periods, whilst still being able to maximise sales and maintain high customer service levels
  • Consistent trouble shooting and problem solving on the store floor to ensure the smooth operations of the business
  • Conflict resolution with customers shoplifting (employed at high risk store and location), work to resolve matters and still maintain level headed in sometimes challenging situations, whilst displaying ethical standards and behaviour in front of other team members
  • Responsible for inducting new team members by showcasing the values and demonstrating the standards expected of the Woolworths team
  • Work to achieve KPI targets in respect to stock loss and wastage tasked to Duty Managers
  • Delegate work to other team members in the team huddle before the shift begins as well as to boost team morale
  • Review budgets for the store and work with Store Manager to achieve targets in respect to labour costs
  • Requested by Woolworths management to work as a Duty Manager for a period of time in other Metro stores in order to train new duty managers to achieve optimum store conditions expected by Woolworths

Affiliations

  • Member of the St Mary's Cathedral College representative cricket team and I played club cricket for Illawarra Catholic Club.
  • I now enjoy going to the gym with friends. I also love fishing.
  • I am interested in share trading and buying and selling sneakers, coins and clothes through a store as a part time hobby

Accomplishments

  • Duke of Edinburgh - Bronze level completed.
  • Saxophone Exam AMEB grade 4 (2021)

Timeline

Duty Manager

Woolworths Metro
01.2022 - Current

Crew

Red Rooster
10.2020 - 05.2021

Bachelor of Business - Major in Accounting

Western Sydney University

Higher School Certificate -

St Mary's Cathedral College

First Aid Officer & CPR Training

Woolworths

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Patrick Joseph McClelland