Patrina Moe
Heidelberg,VIC
Summary
Resourceful service coordinator with solid background in coordinating routine operations. Experience with managing maintence runs and building relationships with clients for optimal performance and customer satisfaction. Motivated, team-oriented professional with good communication skills.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Lotus Commercial
03.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Service Coordinator
Wormald Fire Systems
03.2022 - 03.2024
- Collaborated with cross-functional teams to optimize service operations and improve client experiences
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Managed an increasing volume of incoming quote requests.
Service Coordinator
Airmaster
02.2021 - 03.2022
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Gathered, organized and input information into digital database.
Education
Bachelor of Applied Business -
Collarts - Australian College of the Arts
05.2020
VCE - Year 12 -
Lyndale Secondary College
12.2016
Skills
- Fluent communication skills (verbal and written)
- Able to work both autonomously and as part of a team
- Cross-functional collaboration between internal departments and local branches
- Technical Proficiency (Office Suite, CRM)
References
- Available upon request
Timeline
Service Coordinator
Lotus Commercial
03.2024 - Current
Service Coordinator
Wormald Fire Systems
03.2022 - 03.2024
Service Coordinator
Airmaster
02.2021 - 03.2022
Bachelor of Applied Business -
Collarts - Australian College of the Arts
VCE - Year 12 -
Lyndale Secondary College
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