Summary
Overview
Work History
Skills
Qualifications Training
Pronouns
People Management Interpersonal Skills
References
Timeline
Generic

Patrizia Fakhri

Templestowe Lower,Vic

Summary

Hard working and ambitious, I bring a strong work ethic and sense of responsibility to all my roles. My years of experience in office and business administration has led me to take a mature and responsible approach that adapts to different environments. I take a great sense of pride in being able to use my skills to support organisations to succeed. This drive to deliver is directly tied to my own value for professional achievement. It continually motivates me to strive for great results for both the business and myself. Over time, I have worked to improve, evolve, and adapt my skills to move across industries. I think that makes me a valuable employee anywhere. In a short space of time, that motivation for personal growth has resulted in my progression from administrative roles to a trusted office manager who oversees staff, delivers business outcomes and leads by example. I take great pride in that achievement. Finally, I am an outgoing and client focused professional who knows people. My communication and interpersonal skills allow me to connect with people from diverse backgrounds that I can confidently say contributes to the success of an organisation. I know how to move through difficult situations and conversations and use opportunities to deliver dynamic client experiences and outcomes for the business. I believe this makes me invaluable to any organisation and sets me apart from others.

Overview

36
36
years of professional experience

Work History

Office Adminstration/Manager

Prestige Point
01.2023 - Current
  • Implement and maintain office administrative procedures and systems
  • Providing senior managers with their day to day administrative support
  • Monitor and supervise staff work, delegate tasks to subordinates
  • Organise meetings
  • Manage ad hoc projects
  • Deal with complaints, correspondences and queries
  • Prepare reports and letters
  • Coordinate with suppliers, clients and staff
  • Use different software packages – Autocare, cloudlogic
  • Keep employee records up to date
  • General bookkeeping
  • Answering phones and attending to emails
  • Booking and scheduling appointments
  • Planning and organizing events
  • Conducting research managing databases
  • Ordering stock offices supplies furniture stationary
  • Maintaining staff area and staff kitchen.

Office Manager/PA

Cams Window Cleaning
01.2017 - 01.2023
  • Implement and maintain office administrative procedures and systems
  • Providing senior managers with their day to day administrative support
  • Monitor and supervise staff work, delegate tasks to subordinates
  • Organise and attend meetings with senior managers
  • Manage ad hoc projects
  • Deal with complaints, correspondences and queries
  • Prepare reports and letters
  • Coordinate with suppliers, clients and staff
  • Use different software packages - MYOB, Xero, Saleforce
  • Keep employee records up to date
  • General bookkeeping
  • Answering phones and attending to emails
  • Booking and scheduling appointments
  • Planning and organizing events
  • Ordering supplies, furniture and stationary.

Administration/Bookkeeping/all rounder

Lipari Fruit & Vegetable Supplies
01.2017 - 01.2017
  • General administration and bookkeeping duties MYOB
  • Debt collection, banking, invoicing
  • Complete data entry, maintaining files
  • Sorting, answering phones and emails
  • Ordering office stationary.

Sales Assistant

Charlie Brown
01.2012 - 01.2014
  • Assist area manager with day to day operations
  • Looking after all aspect of the shop whilst the manager is away
  • Increasing company growth and revenue through sales maximisation, meeting sales target
  • Being attentive to customer’s needs including resolving customer complaints
  • Operating the till and accurately handling cash, credit card transaction
  • Counting the shop floats in the morning and end of day
  • Assisting customers with purchases
  • Respond to email correspondence
  • Visual merchandising including organizing merchandise and sales tickets, stock inventory
  • Accurately completing all administrative records
  • Being vigilant at all times against theft and stock damage.

Volunteer Work

St Gregory’s Primary School
01.2003 - 01.2011
  • Member of Fund-Raising Committee & Member of the Parent Association Committee
  • Organized fund raising and social events for students, parents and wider community
  • Liaised with parents, teachers, students and wider community
  • Drafted and organized distribution of newsletters, flyers, leaflets and advertising material
  • Built relationships with with local business to secure support, donations and involvement
  • Banking.

Administration/Bookkeeping/All rounder

Kingstor Pty Ltd
01.2008 - 01.2009
  • General office duties (incl
  • Answering phones and attending to emails)
  • Booking and scheduling appointments
  • General bookkeeping including MYOB
  • Financial administration - banking, debt collection.

Receptionist/Administration/Bookkeeping

Hugo Lounge
01.2008 - 01.2009
  • Answering phones and attending to emails
  • General bookkeeping including MYOB
  • Financial administration - banking, debt collection, paying invoices
  • Customer Service.

Debt Collecting

Australian Taxation Office
01.1993 - 01.1996
  • Collection of outstanding taxes
  • Corresponding with external customers - Tax Payers, Agents, Solicitors
  • Preparing summons, bankruptcy Notices, Creditors Petitions
  • Assisting external customers with queries
  • Court appearances
  • Conducting interviews
  • General customer service
  • Data Entry.

Administration and Returns

Australian Taxation Office
01.1988 - 01.1993
  • Training new staff
  • Data Entry of returns, adjustments, declarations
  • Assessing and adjusting taxation returns
  • Corresponding with external customers - tax payers and tax agents
  • Liaising with internal taxation officers
  • Assisting with general enquiries.

Skills

  • High quality end to end office management
  • Detailed attention to ensure daily operational requirements for open to close functionality
  • Logistics – deliveries, dispatch, stock management including non-delivery/disputes
  • Site management – OHS procedures, repairs, utilities
  • Finance - budget management, finance disputes, accounts (reconciliation, receivable, payable)
  • Cash management - operating tills, cash handling, banking
  • Stock management - visual merchandising, product knowledge
  • Ways of working - innovate practices to optimise outcomes
  • Stakeholder management – tailored customer service, account management, client liaison, dispute resolution, relationship building
  • Up to date knowledge across wide range of areas for the application and education of current industry standards, policies, and legislation (eg rigging practises, retail practices rights & responsibilities etc)
  • Oversee OHS compliance and education for employees and business
  • Ms office suite – word, excel, outlook, publisher, powerpoint
  • An understanding of myob
  • An understanding of xero
  • An understanding of salesforce
  • An understanding of cloudlogic

Qualifications Training

  • Certificate 1 in Employment Pathways 22280VIC
  • Business Administration Skills 17ESBAS2 - Pines Learning Centre

Pronouns

she/her

People Management Interpersonal Skills

  • Rostering, job/task guidance
  • Coaching and leadership to drive employee enthusiasm
  • Organised and with proven time management skills
  • Proactive communicator who uses key interpersonal skill to build a good workplace culture
  • Hard working, reliable, flexible, adaptable and quick learner
  • Ability to work under pressure and juggle a variety of tasks in a fast-paced environment
  • Team player, able to work independently and autonomously

References

Available on request.

Timeline

Office Adminstration/Manager

Prestige Point
01.2023 - Current

Office Manager/PA

Cams Window Cleaning
01.2017 - 01.2023

Administration/Bookkeeping/all rounder

Lipari Fruit & Vegetable Supplies
01.2017 - 01.2017

Sales Assistant

Charlie Brown
01.2012 - 01.2014

Administration/Bookkeeping/All rounder

Kingstor Pty Ltd
01.2008 - 01.2009

Receptionist/Administration/Bookkeeping

Hugo Lounge
01.2008 - 01.2009

Volunteer Work

St Gregory’s Primary School
01.2003 - 01.2011

Debt Collecting

Australian Taxation Office
01.1993 - 01.1996

Administration and Returns

Australian Taxation Office
01.1988 - 01.1993
Patrizia Fakhri