Patsha Assawa

-Oversee day-to-day operations of a busy coffee shop, including staffing, customer service, inventory management, and financial tracking.

-Supervise and train a team of two baristas and support staff, ensuring adherence to company standards and providing exceptional customer service.

-Manage scheduling, payroll, and employee performance reviews to maintain a motivated, efficient team.

-Maintain stock levels and order supplies as needed to avoid shortages and maintain smooth operations.

-Work closely with upper management to develop and execute marketing campaigns and promotions.

-Lead and manage a team of one barista, ensuring smooth operations and consistent high-quality service.

-Train, mentor, and motivate staff on coffee preparation, customer service skills, and safety procedures, improving team performance and productivity.

-Oversee inventory management, order supplies, and track usage to reduce waste and maintain stock levels.

-Prepared coffee and espresso beverages with attention to detail and customer preferences.

-Maintained a clean and organized work area, following health and safety guidelines.

-Provided exceptional customer service in a fast-paced environment, leading to repeat business and positive customer feedback.

- Assisted with daily opening and closing procedures, including cash handling and reconciliation.

-Prepared high-quality coffee drinks (espresso, cappuccino, lattes, etc.) while maintaining consistent quality and speed during busy hours.

-Delivered excellent customer service, answering questions, taking orders, and addressing customer concerns.

-Maintained cleanliness and organization of the coffee station, ensuring a hygienic environment.

-Handled cash transactions and assisted with closing procedures.