Christopher Johnson
Taree,New South Wales
Summary
Results-driven Manager successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.
Overview
21
21
years of professional experience
Work History
Store Manager
Big W
Kempsey , Charlestown, Page Wood & Erina , New South Wales
08.2003 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored office inventory to maintain supply levels.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Trained and assisted employees in use of personal protective equipment and communicated safety requirements.
- Conducted safety and hazard inspections of work sites.
- Reviewed company practices and work processes to verify compliance with applicable regulations.
- Managed environmental health and safety programs.
- Developed basic working knowledge of company's HSE standards, programs and goals to maintain compliant site operations.
- Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.
- Drafted and distributed memos and emails for entire unit.
- Faxed reports, scanned documents, developed spreadsheets and organized files for Big W.
- Converted paper documents into digital files and added documents into database systems.
- Created letters, memorandums and monthly agendas for office distribution.
- Verified proper font size, alignment and styles on various forms of documents.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
High School Diploma -
St Clares
Taree08.2003
Cert 4 - Retail Management
Tafe
NewcastleSkills
- Multitasking and Organization
- Verbal and Written Communication
- Documentation and Reporting
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Employee Supervision and Motivation
- Management Team Building
- Budget Control
- Records Organization and Management
- Administrative Management
- Policy Development and Enforcement
- Process Improvements
- Financial Statement Review
- Data Entry
- Proofreading and Editing
- Data Entry Experience
- Report Preparation
- Computer Skills
- Relationship Building
- Microsoft Office
- Team Direction
- Performance Assessments
- Operational Efficiency and Safety
- Organizational Skills
- Friendly, Positive Attitude
- Planning & Organizing
Timeline
Store Manager
Big W
08.2003 - Current
High School Diploma -
St Clares
Cert 4 - Retail Management
Tafe
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