Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pattadon Manakit

Kew,VIC

Summary

Experienced hospitality and customer service professional with a strong background in housekeeping, concierge services, and front-of-house operations within residential and commercial settings. Demonstrated expertise in maintaining high standards of cleanliness and safety, providing exceptional resident support, and ensuring efficient facility operations. Skilled in managing laundry services, performing detailed cleaning tasks, and conducting security audits. Known for strong communication and interpersonal skills, problem-solving abilities, and a proactive approach to resident care. Currently working as a Night Concierge with full work rights upon completing a Master of Science in Biotechnology, seeking to leverage my diverse skill set in a dynamic and challenging environment.

Overview

2
2
years of professional experience

Work History

Housekeeper

Morgan Glen Iris
Glen Iris, VIC
03.2024 - Current
  • Cleaning and Sanitizing: Perform daily cleaning and sanitizing of residents' rooms, common areas, dining areas, and restrooms to ensure a hygienic environment.
  • Laundry Services: Collect, wash, dry, fold, and distribute residents' personal laundry and linens, maintaining cleanliness and organization.
  • Dusting and Vacuuming: Dust furniture, fixtures, and fittings; vacuum carpets and rugs in resident rooms and common areas to maintain a dust-free environment.
  • Waste Management: Empty and dispose of trash and recycling from resident rooms and common areas in accordance with village policies and local regulations.
  • Bed Making: Change bed linens, make beds, and ensure that rooms are tidy and comfortable for residents.
  • Floor Care: Sweep, mop, and polish floors in hallways, dining areas, and other common spaces to ensure safety and cleanliness.
  • Restocking Supplies: Monitor and restock cleaning supplies, toiletries, and other necessary items in resident rooms and common areas.
  • Maintenance Reporting: Identify and report maintenance issues, such as plumbing or electrical problems, to the appropriate personnel for timely resolution.
  • Resident Interaction: Interact courteously and respectfully with residents, providing assistance as needed and ensuring their comfort and well-being.
  • Safety and Compliance: Adhere to all safety protocols and compliance regulations, including proper handling of cleaning chemicals and equipment.
  • Special Cleaning Projects: Perform deep cleaning tasks and special projects as assigned, such as carpet shampooing, window cleaning, and upholstery maintenance.

Concierge

Morgan Glen Iris
Glen Iris, VIC
03.2024 - Current
  • Security and Safety: Conduct thorough building security checks and ensure all safety protocols are followed. Respond promptly to nurse call alarms and emergency situations within 5 minutes.
  • Resident Support: Provide evening support services to residents, ensuring all needs are met. Deliver and set up daily newspapers and breakfast buffet.
  • Laundry and Cleaning: Manage laundry services, including folding and returning microfiber cloths, tea towels, and napkins to appropriate locations.
    Perform nightly cleaning tasks, including vacuuming, mopping common areas, and ensuring cleanliness of corridors and rooms.
  • Auditing and Documentation: Audit key sign sheets and address any discrepancies in key returns. Conduct thorough checks of cleaner's cupboards, ensuring all supplies are stocked and equipment is functional. Audit daily EFTPOS transactions and reconcile credit card transactions and complimentary meal records.
  • Maintenance: Walk the entire building to inspect and report any damage or hazards.
    Perform routine checks and maintenance in empty apartments, ensuring water systems are functional and no issues are present.
  • Customer Service: Handle Woolworths grocery orders for residents, ensuring timely and accurate deliveries.
    Assist with staffing coordination, including managing agency staff schedules and ensuring all support tasks are allocated.
  • Administrative Duties: Download and filter customer balance reports, ensuring accuracy and compliance.
    Post detailed handover reports in the Concierge Teams channel for seamless shift transitions.

Wait Staff at Retirement Village

Morgan Glen Iris
Glen Iris, VIC
07.2023 - Current
  • Assist in meal preparation and delivery to residents
  • Ensure meals are served at the correct temperature and in a timely manner
  • Cater to residents' dietary preferences and restrictions
  • Set up dining tables with appropriate cutlery, dishes, and condiments
  • Clear tables after meal service, ensuring cleanliness and readiness for the next meal
  • Provide assistance to residents with seating, mobility, or special dietary requirements
  • Create a friendly and supportive atmosphere during meal times
  • Communicate effectively with kitchen staff to ensure accurate meal orders and special requests
  • Relay feedback or concerns from residents to relevant personnel
  • Maintain strict hygiene standards when handling food and utensils
  • Ensure the dining area is clean, safe, and free from hazards
  • Answer questions and provide recommendations to residents
  • Maintain records of residents' dietary preferences, allergies, and special requests
  • Record any incidents or issues related to meal service
  • Collaborate with kitchen staff, fellow wait staff, and other team members to ensure smooth meal service
  • Assist with restocking supplies or helping with special events as needed
  • Provide exceptional customer service to residents, addressing their needs and concerns with empathy and professionalism
  • Stay updated on changes in policies and procedures relevant to aged care
  • Participate in ongoing training and development programs related to food service and aged care.

Laundry Assistant

Jim's Laundry Service
07.2023 - Current
  • Sort, wash, dry, and fold domestic laundry items such as clothes, linens, and towels
  • Sort, wash, and dry industrial laundry items, such as uniforms, linens, and towels for businesses and institutions
  • Operate washing machines and dryers equipment efficiently
  • Ensure that laundry items are properly labeled and sorted according to customer preferences
  • Handle delicate or specialty items with care and follow care instructions
  • Inspect laundry items for stains, damage, or needed repairs and report any issues
  • Maintain cleanliness and organization in the laundry area
  • Fold, pack, and prepare laundry items for delivery to clients.

Front of House Staff

Little Thai Princess
03.2023 - Current
  • Accept incoming calls and efficiently manage bookings with precision and accuracy
  • Maintain a pristine and inviting front area through regular cleaning
  • Provide high-quality beverage service, recommending and serving a variety of beverages to meet guest preferences
  • Effectively manage the delivery of food orders from the kitchen to customers' tables with exceptional attention to detail
  • Manage take-away orders for customers to pick up, ensuring accurate preparation and packaging for a smooth pick-up experience
  • Utilize extensive front of house experience to provide exceptional service to guests while maintaining a welcoming and hospitable environment in the restaurant.

Front of House Staff

Dumpling Chef Victoria Garden Shopping Center
11.2022 - 04.2023
  • Demonstrate competence in utilizing the Point of Sale (POS) and Electronic Funds Transfer at Point of Sale (EFTPOS) systems
  • Effectively facilitating the processing and handling of customer payments
  • Efficiently retrieve and replenish supplies and ingredients as needed, ensuring that the kitchen and dining areas remain adequately stocked at all times
  • Meticulously maintain the cleanliness and hygiene of the aforementioned areas
  • Provide excellent customer service by exhibiting a positive and professional attitude when promoting goods and promotions for sale.

Front of House Staff

St. Cloud Eating House
09.2022 - 02.2023
  • Efficiently and accurately manage the delivery of food orders from the kitchen to customers' tables
  • Engage in collaborative efforts with fellow colleagues across both the front-of-house and back-of-house teams
  • Extend a cordial welcome to the esteemed guests of the restaurant upon their arrival
  • Worked both independently and collaboratively in fast-paced environment
  • Assist the esteemed patrons in finding their designated table, meticulously allocated in accordance with the reservation system
  • Ensure a well-organized and structured front-of-house setting.

Education

Master of Science - Biotechnology

Swinburne University of Technology
05.2024

Bachelor of Science - Microbiology

Chiang Mai University
05.2021

Skills

  • Time Management
  • Microsoft Office
  • Teamwork and Collaboration
  • Data Entry
  • Analytical Thinking
  • Can do attitude
  • Safe cleaning with chemicals
  • Laundry Management
  • Housekeeping
  • POS/EFTPOS
  • Active Listening
  • Stay Organized
  • Be Calm and Empathic
  • Residential Cleaning
  • Customer Service

Timeline

Housekeeper

Morgan Glen Iris
03.2024 - Current

Concierge

Morgan Glen Iris
03.2024 - Current

Wait Staff at Retirement Village

Morgan Glen Iris
07.2023 - Current

Laundry Assistant

Jim's Laundry Service
07.2023 - Current

Front of House Staff

Little Thai Princess
03.2023 - Current

Front of House Staff

Dumpling Chef Victoria Garden Shopping Center
11.2022 - 04.2023

Front of House Staff

St. Cloud Eating House
09.2022 - 02.2023

Master of Science - Biotechnology

Swinburne University of Technology

Bachelor of Science - Microbiology

Chiang Mai University

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Pattadon Manakit