Patti Faulkner
narre warren north
Summary
Customer-focused and adaptable professional with experience in hospitality, retail, and healthcare. Thrives in fast-paced environments, building meaningful connections with customers and ensuring every interaction is positive. Skilled in multitasking, order-taking, food service, and customer assistance, with a strong attention to detail and efficiency. A quick learner with a proactive approach, always eager to develop new skills to enhance the customer experience. Passionate about contributing to a dynamic, team-driven workplace with a strong focus on service excellence.
Overview
8
8
years of professional experience
Work History
Front of House Server | Fine Dining Service
Stamford Park Homestead
09.2024 - Current
- Served alcohol and made cocktails behind the bar
- Prepared coffees and cold drinks as a barista
- Memorised menus to confidently recommend food and drink pairings
- Communicated with FOH team for efficient, fast-paced service
- Liaised with kitchen to customise meals for dietary requirements
- Engaged guests with historical facts about the venue through personal research and staff insights.
- Ran solo functions for up to 50 guests, managing all orders and dietary needs.
- Assisted in large services for 350+ guests during weekends and live music nights.
- Assigned server for rooms of up to 30 guests, providing full table service.
- Set and reset tables for fine dining, maintaining precise standards.
Clinical Coordinator & Dental Assistant
Straight Smiles Orthodontics
03.2022 - 09.2024
- Progressed from Dental Assistant to Clinical Coordinator at an orthodontic practice.
- Managed virtual appointments, retainer creation, and inventory ordering.
- Oversaw sterilization protocols and ensured compliance with infection control standards.
- Assisted the orthodontist with complex procedures to support treatment efficiency.
- Contributed to the evaluation and implementation of new technologies.
- Attended interstate conference meetings to enhance practice management skills.
Front of House Server | Café & Customer Service
Squatting Frog
01.2022 - 06.2022
- Provided excellent customer service in a busy café within a nursery setting.
- Assisted with inquiries, order taking, and food service while creating a welcoming atmosphere.
- Gained hands-on experience with the coffee machine, preparing beverages to customer preferences.
- Operated the POS system efficiently, handling transactions with accuracy.
- Worked weekends while employed at a dental specialist, showcasing strong multitasking abilities.
- Maintained a clean, organized, and inviting space for guests.
Retail Manager & Customer Service
$2 Super Store
08.2017 - 01.2022
- Progressed from Retail Assistant to Management.
- Managed cash handling, compliance, and operational efficiency.
- Passionate about optimizing workflows and achieving business goals.
- Developed expertise in merchandising, inventory control, and sales strategies.
- Excelled in customer service, handling inquiries and resolving concerns professionally.
- Fostered a positive team culture through mentorship and strong leadership.
- Gained skills in team leadership, staff training, and scheduling.
Waitress | Fine Dining Service
Shanika’s
01.2019 - 02.2020
- Developed strong fine dining service skills, including tableside presentation and menu expertise.
- Provided personalized recommendations to enhance the guest experience.
- Welcomed and greeted customers warmly, creating an inviting atmosphere.
- Excelled in precise food and beverage service, maintaining high presentation standards.
- Ensured customer satisfaction through professionalism, efficiency, and attention to detail.
- Passionate about delivering exceptional dining experiences and building genuine guest connections.
Education
VCE -
Beaconhills Collage
01.2020
Certificate III - Dental Assisting
Holmsglen TAFE
Skills
- Customer Service
- Team Leadership
- Staff Training
- Merchandising & Sales
- Inventory Management
- Communication Skills
- Fine Dining Service
- Customer engagement and upselling
- Food safety and hygiene practices
- Speed and accuracy under pressure
- Multitasking
- Fast Learner
- Alcohol service and responsible serving
- Safe food handling
- Barista techniques
- POS system operation
Certificates
- Certificate III in Dental Assisting
- RSA certificate
- Working with children’s check
- Current police check
- NDIS screening
- First Aid and CPR certificate
- Food Handling Certificate
Timeline
Front of House Server | Fine Dining Service
Stamford Park Homestead
09.2024 - Current
Clinical Coordinator & Dental Assistant
Straight Smiles Orthodontics
03.2022 - 09.2024
Front of House Server | Café & Customer Service
Squatting Frog
01.2022 - 06.2022
Waitress | Fine Dining Service
Shanika’s
01.2019 - 02.2020
Retail Manager & Customer Service
$2 Super Store
08.2017 - 01.2022
Certificate III - Dental Assisting
Holmsglen TAFE
VCE -
Beaconhills Collage
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