Paul Banfield

All aspects of running a successful store selling new and used household furniture and electrical goods. My duties included purchasing stock, presenting and selling to customers often including delivery and assembly / installation of goods.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Collection of stock from central warehouse and if required delivery to customer.

Sales assistant in the furniture / Bedding department.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Assisted Clients choosing and furnishing their homes with stock and custom designed furniture.
• Processing the sale and ordering the goods keeping the customer aware of progress leading to delivery to the client.
• Following through with client satisfaction and resolving any issues with the order.
• In-store assembly and presentation of display stock.
• General cleaning and maintenance of shop display areas.