Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paul Baptiste

Mitchelton,QLD

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Salesperson

Harvey Norman Computers
01.2020 - Current
  • Set and achieved company defined sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Expanded brand and marketing strategies by planning strategic events.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.

Warehouse Clerk

Harvey Norman Computers
01.2020 - 01.2021
  • Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept warehouse up to safety and health regulations at all times.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.

Assistant Warehouse Manager

Universal Store
03.2014 - 11.2021
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Assisted in reducing overhead costs through effective use of resources and strategic planning.
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Organized periodic audits of warehouse processes to ensure compliance with company policies as well as federal regulations related to health and safety guidelines.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Kept corporate departments and customers updated on critical shipments.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Collaborated with other department managers to optimize overall warehouse performance and productivity.
  • Enhanced employee morale by fostering an inclusive team environment that encouraged open communication channels between staff members at all levels of the organization.
  • Trained employees on equipment operation and safety protocols.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
  • Excellent communication skills, both verbal and written.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Committee Member

Redcliffe PCYC
09.2013 - 09.2018
  • Maintained detailed documentation of committee meetings and decisions to ensure accountability within the group.
  • Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Cashier/Team Member

Bay Boats
07.2011 - 12.2014
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained productive, efficient approach to all tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.

Football Referee

Football Brisbane
04.2012 - 09.2018
  • Explained and taught regulations and rules to players and coaches.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Inspected both teams' equipment before game to verify compliance with established standards.
  • Demonstrated strong knowledge of football rules, applying them consistently throughout each match.
  • Supported player development by providing constructive feedback on rule violations when appropriate after games or during breaks in play.
  • Controlled game flow to maintain safe and fair environment.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players, and other umpires.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Clontarf Beach State High School
Clontarf, QLD
2013

Skills

  • Processing payments
  • Interpersonal communication skills
  • Networking
  • Client Account Management
  • Point of sale operation
  • Customer Relations
  • Customer care
  • Stock management
  • Product and Service Sales
  • Cross-selling products and services
  • Sales Development
  • Staff Training
  • Complaint Handling
  • Product description
  • Customer Service
  • Cash Handling
  • Product Merchandising
  • Sales Presentations
  • Basic Math
  • Team building
  • Logistics Coordination
  • Employee Scheduling
  • Shipping and receiving
  • Performance Evaluations
  • Decision-Making
  • Operations Management
  • Staff Management
  • Daily Operations Management
  • Warehouse Safety
  • Warehouse Logistics
  • Worker Supervision
  • Warehouse Organization

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Salesperson

Harvey Norman Computers
01.2020 - Current

Warehouse Clerk

Harvey Norman Computers
01.2020 - 01.2021

Assistant Warehouse Manager

Universal Store
03.2014 - 11.2021

Committee Member

Redcliffe PCYC
09.2013 - 09.2018

Football Referee

Football Brisbane
04.2012 - 09.2018

Cashier/Team Member

Bay Boats
07.2011 - 12.2014

High School Diploma -

Clontarf Beach State High School

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