Paul Bassett
Kurri Kurri,NSW
Summary
Dynamic Pool Manager with a proven track record at Kurri Kurri Pool, excelling in safety management and staff training. Recognized for enhancing customer satisfaction through effective conflict resolution and operational procedures. Adept at maintaining high standards of pool maintenance while fostering a collaborative team environment. Committed to delivering exceptional service and compliance.
Overview
26
26
years of professional experience
Work History
Pool Manager
Kurri Kurri Pool
Kurri Kurri
10.2023 - Current
- Facilitated communication between staff members by conducting weekly meetings.
- Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
- Provided guidance to junior staff members on how best to perform their duties.
- Coordinated with local health departments to ensure compliance with state regulations.
- Monitored swimmers' activities to prevent accidents or injuries from occurring.
- Repaired or replaced defective equipment including pumps, filters, ladders and diving boards.
- Ordered supplies necessary for running the facility including chemicals, towels and floats.
- Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Resolved customer complaints in an efficient manner while maintaining a professional attitude.
- Enforced all pool rules and regulations in a courteous manner.
- Conducted lifeguard training sessions on water rescue techniques, first aid procedures and CPR certification requirements.
- Assisted in hiring new staff members such as lifeguards, instructors and cashiers.
- Scheduled regular maintenance for the pool area to keep it running properly.
- Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings.
- Managed pool pump back-washing, cleaning baskets and filters and vacuuming pool.
Plumbing/Gardening and home Maintenance
Self Employed
06.2004 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
Electrician Assistant
Wyre Electrical
Anna Bay, NSW
02.2021 - 08.2023
- Assisted journeyman electricians with layout marking of wall studs prior to running conduit lines between them.
- Adhered strictly to safety protocols while working on high voltage equipment by following established guidelines at all times.
- Cleaned up work area after every shift ensuring that no hazardous material is left behind.
- Replaced faulty circuit breakers and fuses as necessary to maintain continuity of service.
- Connected wires to circuit breakers, transformers or other components according to specifications.
- Reported any discrepancies found during inspections directly to supervisor without delay.
- Ran wire pulls from junction boxes into designated areas for installation of new fixtures and outlets per customer request.
Fare Compliance Unit
Sydney Trains
08.2015 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient Transport Officer
Hunter New England Health
06.2004 - 08.2015
- Adhered to all safety protocols when transporting patients in order to minimize risk of injury or illness.
- Coordinated with dispatch teams regarding changes in routes or arrival times due to traffic delays or emergencies.
- Maintained accurate records of patient information, such as name, destination, and condition.
Plumbing Engineer
Birubi Plumbing Services
Birubi, NSW
05.1999 - 06.2004
- Performed necessary repairs on faulty plumbing components, including replacing worn parts and valves.
- Adhered strictly to local building codes when installing new equipment or making repairs.
- Installed and maintained plumbing systems for commercial buildings.
- Recommended solutions based on industry knowledge, experience, and research.
- Responded quickly to emergency calls regarding major plumbing issues.
- Assessed existing plumbing systems and identified areas of improvement or repair needs.
- Provided technical support when troubleshooting plumbing problems encountered by customers.
- Determined the best way to install piping systems according to building codes.
Education
First Aid Certificate -
Royal Life Saving
Broadmeadow, NSW02-2025
Certificate 3 - Customer Care
01.2016
Certificate IV - training & Assessment
01.2014
Certificate 3 -
Moving safely
01.2014
Bronze Medallion Certificate -
Birubi Point SLSC
01-2004
Gold Medallion -
Birubi Point SLSC
01.2003
Plumbing and Gas Fitting Trade Certificate - Plumbing,Drainage and Gas Fitting
Hunter Valley Technical Colledge
Maitland, NSW01.2001
Advanced Resuscitation Certificate -
01.2001
Skills
- Administrative procedures
- Pool maintenance
- Safety management
- Staff training
- Equipment operation
- Inventory management
- Conflict resolution
- Team leadership
- Community engagement
- Time management
- Operational procedures
- Report writing
- Document control
- Incident management
- First aid
- Safe transport
- Patient immobilization
- Problem solving
- Customer service
- Public speaking
- Educational tours
- Product knowledge
- Cultural awareness
References
- Michael Bradley, 0412450753
- Greg Williams, Club Captain Birubi Point SLSC, 0466612501
- Roberta Matterson, Senior Transport Officer, Sydney Trains, 0405528924
Activities Interests
- Golf
- Fishing
- Camping
- Gardening
- Renovating
Marketable Skills
- Administrative and daily operational procedures associated with Surf Life Saving.
- Report writing, document control and follow up for Incidents in major and minor first aid cases.
- Safe transport and immobilization of child and adult patients.
- Problem solving, dealing with irate customers, handling enquiries and providing customer service and assistance.
- Public speaking and providing educational tours for Schools and Tafe groups.
- Providing product knowledge and advice to a diverse range of customers and cultures.
Accomplishments
Nominated at branch surf life saving awards for rescue of the year and received a medal for most difficult rescue of the season.
Referees
Michael Bradley
Ph- 0412450753
Greg Williams
Club Captain Birubi Point SLSC
Ph- 0466612501
Roberta Matterson
Senior Transport Officer
Sydney Trains
Ph- 0405528924
Timeline
Pool Manager
Kurri Kurri Pool
10.2023 - Current
Electrician Assistant
Wyre Electrical
02.2021 - 08.2023
Fare Compliance Unit
Sydney Trains
08.2015 - 01.2021
Plumbing/Gardening and home Maintenance
Self Employed
06.2004 - Current
Patient Transport Officer
Hunter New England Health
06.2004 - 08.2015
Plumbing Engineer
Birubi Plumbing Services
05.1999 - 06.2004
First Aid Certificate -
Royal Life Saving
Certificate 3 - Customer Care
Certificate IV - training & Assessment
Certificate 3 -
Moving safely
Bronze Medallion Certificate -
Birubi Point SLSC
Gold Medallion -
Birubi Point SLSC
Plumbing and Gas Fitting Trade Certificate - Plumbing,Drainage and Gas Fitting
Hunter Valley Technical Colledge
Advanced Resuscitation Certificate -
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