Hi, I’m
PAUL BOW
Townsville,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
years of professional experience
Work History
Building and Industries - TAFE Queensland Bohle Trade Centre
Business Manager
01.2023 - Current
Job overview
- Participated in the Faculty planning process:
- Manage operational plan, revenue and expenditure budgets, and staffing budgets
- Deliver services per contracted agreements
- Optimise revenue-earning capacity and potential of the delivery team
- Monitor product cycle and recommended new products
- Implement and adhered to relevant Government, Institute, and other policies for training delivery
- Manage and influence effective training service delivery with business partners from Strategy and Performance, Customer Engagement, People and Capability, and Finance
- Provide relevant product information to Customer Engagement, including product offerings, costings, and marketing materials
- Act as a significant communication link between senior management and teaching teams
- Develop and manage team and individual achievement plans, performance, and leave entitlements
- Provide guidance and recommendations for student management
- Facilitate and manage quality and innovation in the delivery of educational products and services
- Respond to performance variations using appropriate educational strategies (e.g., adjusted timetables, added new programs, improved delivery strategies to operate in a surplus)
- Maintain an understanding of the commercial aspects of TAFE, including financial and business performance and external factors
- Actively engage with industry, business, and the community
- Maintain and develop new industry sectors, currently working within the sustainability energy sector
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
Well Ways
Youth Community Living Support Service
01.2020 - 01.2022
Job overview
- Successfully worked with children and young people at Well Ways to build skills and confidence
- Provided one-on-one support to help maintain good relationships with family, friends, and community members
- Assisted young people in securing meaningful work or learning opportunities
- Focused on building self-esteem and resilience, developing constructive communication skills, and setting goals
- Assisted families in supporting their child’s mental health and wellbeing goals through information, referral, and education
- Assisted young people in the community and SILS accommodation to:
- Live independently and manage everyday tasks
- Manage mental health and wellbeing
- Improve resilience and social connections
- Develop positive self-identity and self-esteem
- Access employment, education, or training opportunities
- Sustain accommodation and participate in community activities
- Build and strengthen family and friendship networks
- Develop strategies to manage safety and risk
- Promoted community integration through participation in local events and activities with clients.
- Fostered a safe and supportive living environment by addressing potential hazards and implementing preventative measures.
- Assisted clients with personal care tasks, ensuring their comfort and dignity were maintained.
- Maintained detailed records of client progress and communicated updates to case managers regularly.
- Offered guidance on healthy lifestyle choices, such as nutrition education or exercise routines tailored to the client''s abilities.
- Utilized crisis intervention techniques when necessary to ensure the safety of both clients and staff members involved.
- Encouraged self-advocacy among clients by teaching them how to effectively communicate their wants, needs, preferences, or concerns.
- Adapted communication styles based on each client''s unique learning style or preferred method of expression.
- Coordinated recreational activities that catered to individual interests while promoting socialization among peers.
- Provided transportation services to clients, enabling access to necessary appointments and social engagements.
Ferry Property
Residential Sales Management
01.2015 - 01.2020
Job overview
- Managed all residential sales and a team of seven staff
- Improved office performance, engagement, and service delivery
- Contributed to company growth through strategic market analysis
- Increased brand awareness and market share
- Focused on staff retention and personal growth through KPI reviews
- Managed staff recruitment and initial training
- Ensured compliance with legislative and industry requirements
- Implemented and monitored business frameworks
- Prepared financial and operational statements for the board
- Led daily sales meetings with agents and directors
- Built industry relationships for referrals and business opportunities
- Promoted the company’s brand within the community
- Networked with local businesses
- Provided staff counselling per company policy
- Met budget expectations while maintaining a positive culture
- Monitored and implemented company values
- Analysed budgets and adjusted forecasts to meet targets
- Reviewed local market conditions and reported to the General Manager
- Engaged with stakeholders for business collaboration
- Facilitated weekly training sessions and prepared training modules
- Implemented and monitored new CRM technology
Southern Cross Austereo
Sales Manager
01.2019 - 01.2020
Job overview
- Managed team budgets for Digital, TV, and Radio Account Managers
- Managed the Sales team across Digital, Radio, and TV assets
- Implemented business platforms to achieve operational effectiveness
- Expert in consultative selling, delivering meaningful marketing options and identifying competitive advantages for clients
- Engaged in business strategy with Account Executives daily
- Mentored Sales Staff and inline managers, addressing internal business problems
- Monitored HR, identifying staff issues affecting workplace performance
- Delivered training modules and provided ongoing support to Account Managers
- Communicated and managed team goals using written and oral strategies
- Managed stakeholder relationships and promoted the company’s brand within the community
- Networked within the community to engage with businesses
- Provided staff counselling in line with company policy
- Met company budget expectations while maintaining a positive culture
- Monitored and implemented company values
- Attended station sponsor nights and activations
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Education
University of CanberraCanberra, ACT
MBA from Business
04.2018
Skills
- Customer service
- Project management
- Employee management
- Analytical thinking
- Business development
- Customer relationship management
- Decision-making
- Negotiation
- Issue resolution
- Client relationship management
- Team building and leadership
- Business planning
- Operational leadership
- Employee motivation
- Employee scheduling
- Process improvement
- Risk assessment and management
- Consulting
- Lead generation
Timeline
Business Manager
Building and Industries - TAFE Queensland Bohle Trade Centre
01.2023 - Current
Youth Community Living Support Service
Well Ways
01.2020 - 01.2022
Sales Manager
Southern Cross Austereo
01.2019 - 01.2020
Residential Sales Management
Ferry Property
01.2015 - 01.2020
University of Canberra
MBA from Business
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