Paul Brady
Morayfield,QLD
Summary
Successful Owner/Operator with expertise in the Commercial Cleaning industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Paul Brady Cleaning Services
04.2006 - 08.2023
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Prepared annual budgets with controls to prevent overages.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
Senior Outbound Representative
The Trading Post
04.2002 - 03.2006
- Won National 3 month Sales Competition.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Executed outbound 60+ calls daily and converted 33% of calls into sales.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
New Car Sales Representative
J.T. Fossey
01.1997 - 03.2002
- Won National 12 week Competition selling the Daewoo range from a regional country town at the time and out sold the metropolitan dealers by thinking outside the square.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
Telemarketing and Sales Representitive
Bob Bell's Insurance And Investment Office
01.1994 - 12.1996
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily cold calling and outreach to build sales pipeline.
- Followed up with customers to solicit further sales.
Education
High School Diploma -
Manilla High School
Manilla, NSW11.1993
Skills
- Negotiation
- Results Orientation
- KPI Management
- Sales Growth
- Change and Growth Management
- Staff Hiring
- Financial Management
- Analytical and Critical Thinker
- Business Planning
- Develop Business Structures
- Staff Training
- Consulting
- Marketing and Advertising
Timeline
Owner/Operator
Paul Brady Cleaning Services
04.2006 - 08.2023
Senior Outbound Representative
The Trading Post
04.2002 - 03.2006
New Car Sales Representative
J.T. Fossey
01.1997 - 03.2002
Telemarketing and Sales Representitive
Bob Bell's Insurance And Investment Office
01.1994 - 12.1996
High School Diploma -
Manilla High School
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