Paul Brown

• Collaborated with other stakeholders to resolve complex client issues quickly and effectively.
• Facilitated Induction Training for new staff in South West, South East and Mackay regions to ensure new Care Coordinators and Youth Workers are informed and prepared adequately to meet the needs of service users
• Facilitated De-Escalation Training for existing and new staff in South West, South East and Mackay regions to ensure existing/new Care Coordinators and Youth Workers are trauma informed and prepared to appropriately respond therapeutically to the needs of service users
• Identified areas for improvement in company-wide service standards through regular audits and feedback analysis to comply with licensing requirements
• Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
• Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
• Promoted teamwork within the organisation, leading to improved collaboration and greater overall effectiveness.
• Mentored team members in best practices for excellent service delivery, cultivating a culture of continuous improvement and growth.
• Trained and supervised team of Care Coordinators in providing quality service to customers.
• Facilitated regular meetings among team members for effective communication and coordination of ongoing activities.
• Evaluated program effectiveness through regular feedback sessions with participants, making necessary adjustments as needed.
• Provided crisis management support during emergencies or natural disasters, ensuring timely response from relevant agencies.

• Facilitated targeted outreach program for vulnerable young people aged between 14 and 18 years of age, who are subject to departmental ongoing intervention.
• Referred service users to appropriate, community agencies and organisations to meet needs
• Assisted service users to Increase stability in their current living arrangements
• Assisted service users to have healthy lifestyles and make healthy choices in the areas of physical, emotional, mental and sexual health
• Supported positive connections with safe and supportive peers, family, community and culture
• Supported access to education, training and employment
• Developed skills and knowledge to live independently
• Assisted Improvement of skills in financial management
• Liaised with stakeholders to ensure on-going support requirements for service users
• Facilitated Emergency Accommodation needs for Young People to provide a grace period for DCYJMA to source an alternative longer-term arrangement
• Provided a positive experience during transitions for distressed Young People
• Increased safety and connection for young people;
• Supported care arrangements that were under duress
• Supported facilitation of care arrangements and family contact
• Provided a holding environment (atmosphere of safety and trust) for young people in crisis; and
• Provided a sense of hope and support for young people in crisis.

• Collaborated with Coordinators, Team Leaders and other stakeholders to understand and meet rostering requirements
• Determined needed and relevant interventions based on each client's cognitive abilities, trauma and pain-based behaviours and current needs.
• Facilitated ACA De-Escalation training sessions for multiple staff
• Worked with clients, and stakeholders to improve life choices and maximise improvements based around Queensland Care Services Outcomes Framework
• Facilitated New Staff Inductions
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous, therapeutic and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Exceeded goals through effective task prioritisation and great work ethic.
• Successfully designed and guided team meeting processes to ensure improved productivity, engaging and easier for all team members to be involved.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to stakeholders, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Collected, arranged and input information into database system.
• Coached staff on daily performance and conducted evaluations to constructively address concerns.
• Developed and updated tracking spreadsheets using Google Sheets and Microsoft Office

• Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
• Completed detailed reports to summarise interactions with patients and booked follow-up sessions.
• Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
• Offered therapeutic services and crisis intervention to emotionally disturbed children and adolescents.
• Secured housing, medical care and employment for clients by collaborating with various community agencies.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
• Visited home environments to help clients develop comprehensive life, technical and job skills.
• Developed rapport to create safe and trusting environment for care.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Interviewed individuals and families to assess needs and provide informational resources.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created plans and communicated deadlines to complete projects on time.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Helped social workers build, coordinate and lead programs supporting individuals
• Worked with clients to improve life choices and maximise benefits of programs.
• Provided key emotional support to special needs youth.
• Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
• Completed all necessary reports and documentation to maintain thorough, accurate case records.
• Applied clinical and behavioural knowledge to maintain safety during crisis moments.

• Demonstrated as a positive role model to young men in a supportive and caring environment, building a relationship based on organisational core values
• Maintained compassionate, patient and understanding relationships
• Engaged in domestic duties such as, but not limited to: house cleaning, laundry, cooking meals, budgeting, shopping etc
• Role modelled pro-social, positive life skills to service users with diverse needs
• Worked autonomously and reported back to Team Leader in a timely and professional manner
• Maintained flexibility and commitment in a dynamic and at times high-pressure team
• Maintained professional conduct in high-pressure situations
• Transported and accompanied clients to meetings and appointments, ensuring whilst represent HYPAR in a positive manner at all times;
• Utilised strong communication skills to be a positive contributing team member
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
• Maintained strict confidentiality in all situations unless abuse, neglect or threats identified
• Detailed program operations and participant activities with comprehensive recordkeeping
• Educated potential participants on available services and processes to engage in theprogram
• Worked with clients to improve life choices and maximize benefits of programs
• Developed team communications and information for weekly meetings
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Shared valuable life experiences with youths aged 10 to 18 to promote positive self-esteem and improve social skills.
• Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.

2022 NRLW National Championships Assistant Coach U19 Queensland Rubys ( National Champions)

2022 Harvey Norman U19's Asst Coach - Brisbane Tigers

2022 BMD QRLW Asst Coach - Brisbane Tigers

2021 Harvey Norman U19's Head Coach - Souths Logan Magpies

2021 NRLW National Championships Assistant Coach U19 Queensland Sapphires ( National Champions)

2020 Lead Coach-Queensland Academy of Sport Female U18 Origin Pathways Program

2019 Head Coach- SEQ U16 Female Water Dragons at State Championship

2019 Coach-Queensland Academy of Sport Male U15 Origin Pathways Program

2018 Manager and Asst Coach- SEQ U16 Female Water Dragons at State Championship

2017 Manager -SEQ U16 Female Water Dragons at State Championship

2012 Manager Redcliffe Dolphins Cyril Connell

2009 to 2016 South East Queensland Rugby League Representative U13 to U16 Male (Various Positions Asst Coach and Manager)

Creating a Positive Team Environment

• Person First -Athlete Second Approach
• Teach Game and Life Skills ( Leadership and Ownership) in a Safe and Welcoming Environment
• Encourage Assertive and Positive thinking
• Facilitate Cultural Safety
• Build rapport, confidence and respect
• Engage respectfully with young people
• Support and Facilitate Youth Programs
• Support Young People to take collective action
• Facilitate Injury Management and Recovery Sessions
• Facilitate Nutrition Sessions
• Readied athletes for games by implementing coordinated regimens of practices and physical conditioning.
• Evaluated tapes of competition matches to assess strategies and plan counter approaches.
• Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
• Carefully monitored athletes during play and practice to quickly identify injuries.
• Taught players how to run specific game plays in order to build cohesive, structured team.
• Traveled across region to observe junior athletes and identify potential team recruits.

• Established and maintained multiple Venue/Customer accounts simultaneously
• Liaised with Multiple Stakeholders concurrently to achieve each individual briefing
• Procured talent to fit briefing and achieve organisational goals
• Acquired feedback post-performance and created strategies to improve outcomes for stakeholders
• Resolved conflicts and negotiated mutually beneficial agreements and contractual arrangements between parties.
• Facilitate methods of continuous improvement to reduce costs, increase revenues, improve reliability and maintain market edge
• Determine staffing requirements and interview, hire and train new employees
• Create programs, databases and spreadsheets to improve reporting accuracy
• Developed communication strategies to generate new sales opportunities
• Maintain up-to-date knowledge of industry, target accounts and competitive landscape
• Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
• Modernised and improved operational procedures to increase efficiency and profitability while tightly controlling costs
• Chaired meetings with executive leadership and stakeholders to identify opportunities for improvement, establish milestones and tailor products to individual markets
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
• Effectively supervised staff of 150 personnel by implementing company policies, protocols, work rules and guidlines
• Planned marketing initiatives and leveraged referral network to promote business development
• Reduced workflow inconsistencies by recruiting and hiring capable staff members

• Selected appropriate pieces to meet performance needs and showcase skills.
• Practiced many hours per week to maintain and improve technical skills.
• Worked with customers to understand needs and provide Musician, Trivia, or MC services.
• Taught music appreciation, history and fundamentals to vocalists and musicians of all skill levels.
• Studied intensively with coaches to develop and performance skills.
• Performed at average of 25 events per month, including special functions, rehearsals and recordings.
• Promoted musical career by maintaining website or social media presence.
• Recorded music in studios for radio, film, or television.
• Interpreted and modified music to personalize performances.
• Scheduled rehearsals with other musicians and choirs.
• Designed flyers to promote upcoming shows and drum lessons.
• Promoted events and performances by participating in media interviews.
• Read commercials and announcements into microphone following pre-written scripts.
• Reviewed news stories and edited down to fit into specific time slots.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.